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Cyber Weekend Benchmarking Data: 2023 SaaS and Software Holiday Spend Report

FastSpring

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business.

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Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

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13 SaaS Renewals Best Practices For Driving Business Growth

User Pilot

However, the higher the rate, the better your business health. SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Personalize the cross-sell messages based on user segment. SaaS renewal rates above 80% are generally considered healthy.

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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes.

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What is the SaaS Magic Number and How Do You Calculate It?

Stax

One hundred-odd years later, the types of businesses driving the global economy may have changed, but the lesson stays the same: It’s about efficiency. For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software.

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19 SaaS Predictions For 2021 and Beyond

OpenView Labs

What does the future hold for B2B software? We’ll see more services companies adopt a product led growth strategy but for selling their services online. Focus on more flexible business models. Employee engagement software is another interesting area for SaaS. Consumerization of enterprise software continues.

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How Nudge Coach reduced customer churn by over 70%

Baremetrics

The benchmark customer churn for SaaS for SMBs is 5%. We knew if we wanted to keep our business growing, we needed to figure out why so many customers were leaving, and provide the value-add they need to stay. We were looking to relaunch the user-driven, SaaS side of our businesses. At 19.20%, we were dramatically off-base.

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