Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Userpilot ’s integrations.

SaaS Payments 80

SaaS Payments Payment Services Payment Methods Payment Solutions 80

Kellblog

JANUARY 30, 2021

I was used to remote work for individual creative positions such as writer or software developer. Remember, at the end of the OB (original bubble), B2C meant “back to Cleveland” – though, at the time, the implication was that your job didn’t go with you. And tools from Slack to Zoom were already helping us with collaboration.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

OPEXEngine

NOVEMBER 22, 2022

It’s easy to understand why Vertical SaaS companies developed more slowly than Horizontal SaaS companies. With a very focused software application specific to each industry, these companies have a more limited Total Addressable Market opportunity. Revenue retention also reflects the Customer-Centric model framework.

Business Model 52

Business Model Business SaaS Scale 52

SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms.

Scale 192

Scale Sales Hiring Marketplace as a Service Mobile 192

Point Nine Land

APRIL 21, 2021

An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? Here is a non-exhaustive list of things to look out for: A good level of compatibility with your product philosophy: where do you get feature ideas from? How are you coming up with the best solutions? How do you organize your work?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

FEBRUARY 28, 2019

Product-led growth is interesting to me because what we’re seeing in the B2B space is that consumers want to experience B2B in the same way they experience B2C. “Consumers want to experience B2B in the same way they experience B2C” It’s interesting to think about how does the product itself sustain its own growth?

Part-Time VPE 137

Part-Time VPE Engineering Acquisition Metrics 137