User Pilot

APRIL 30, 2024

A SaaS product enhances business efficiency with cost-effectiveness, scalability , maintenance-free operation, accessibility from anywhere, easy integration , and inclusive product design. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

FastSpring

DECEMBER 18, 2020

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It comes down to having an online presence, understanding buyers’ needs, and, most importantly—a platform that can handle transactions.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Prove Value as Soon as Possible.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Neil Patel

AUGUST 6, 2021

Speaking of ROI, research shows that a mere 5 percent increase in customer retention can boost your revenue by over 25 percent, depending on the industry, product, and other factors. With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. Running a hybrid B2B/B2C business?

Payment Methods 145

Payment Methods Payments Payment Solutions Payment Services 145

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. Virality was a huge one.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Point Nine Land

MAY 22, 2020

Doing so generally requires building in additional trust, workflow tools and, in some cases, a shift away from traditional commission based monetization models. Whilst this means that B2B marketplaces may be tougher to build than their B2C counterparts, it should, in theory, result in more engagement and higher retention rates.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). And if the answer is yes, it means they will adopt chat systems (and this is why Intercom is here).

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You should pick your influencer partners carefully because wrong choices won’t bring you qualified leads and revenue.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? How do I customize that emails in that messaging onboarding. Not too much?

Sales Hiring 181

Sales Hiring Payment Methods Payment Solutions Marketing 181

User Pilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

User Pilot

JUNE 30, 2021

This is generally the case for products that are not purely self-service and/or that require a bunch of integrations first to setup. No installation and/or payment walls. Easy to use products such as most B2C SaaS apps — the UI is simple enough to trigger the initial ‘Aha! No email verification in most cases.

SaaS Payments 99

SaaS Payments Payment Solutions SaaS Payment Services 99

FastSpring

APRIL 1, 2021

It provides insights into product functionality and onboarding. Or maybe the onboarding process is too complicated. Inefficient or broken onboarding experience. A B2B company offering a freemium product will have a very different conversion rate than a B2C company offering an opt-out free trial. Opt-in Free Trial.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Chargify

MARCH 6, 2018

To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. they’re more often referred to as “tutor businesses”). Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products.

B2C 40

B2C Merchant Services B2B Payment Methods 40

User Pilot

APRIL 18, 2024

In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. Userpilot is a product onboarding platform that can help you with that. You can do it by embedding a testimonial or a list of known clients. Quentin Lacointa of Trezy on the importance of onboarding speed.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

Sales Hacker

NOVEMBER 15, 2017

Account-Based Everything / Revenue. Annual Recurring Revenue. Analytics is the active study of different types of data with the aim of discovering meaningful patterns and translating these into insight (such as historical analyses and forecasts), or action (such as those intended to improve business performance). . AB Testing.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

User Pilot

AUGUST 30, 2021

Product analytics platforms provide crucial information that enables you to optimize your user experience and make informed decisions when it comes to what to develop/improve in your product. Product analytics can be utilized by any industry with a digital platform – in 2021, that's 99% of them. Integration with other tools.

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

User Pilot

FEBRUARY 7, 2024

That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. the focus is getting the user to reach value before the trial ends.

SaaS Payments 52

SaaS Payments Payments Scale Payment Solutions 52

OPEXEngine

AUGUST 17, 2021

If you fall into this camp or feel like your financial operations could use some help, we’ve found these best practices to work time and again for growing B2B SaaS businesses: Ditch the spreadsheets. When you move away from spreadsheets to a subscription management platform, make sure it is tailored for B2B SaaS.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

User Pilot

APRIL 20, 2022

While the benchmark for freemium to premium conversion is reliant on the size of businesses you work with, the free trial conversion rate benchmark mostly depends on the type of trial involved, product complexity, and your users. optimize the onboarding process to drive users to activation. three days before trial expiration].

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Benchmarks 98

ProfitWell

SEPTEMBER 4, 2019

Those companies utilizing value metrics see half the gross revenue churn rate than those companies utilizing strictly feature differentiated pricing. It’s not to say improving your customer success isn’t useful – it has a big impact on your expansion revenue, but it’s not something that will reduce your churn quickly.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

NOVEMBER 15, 2019

Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. Subscription businesses rely on recurring revenue from subscribers, so retaining dedicated customers is crucial to keeping your business alive. Accounting. Recognized™.

Retention 56

Retention Payment Methods Pricing SaaS Payments 56

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost a functionality or may even learn to do without it.

Customer Success 69

Customer Success Payment Methods Payment Services Software Review 69

Baremetrics

MAY 13, 2021

If customers can’t find what they’re looking for on their own or get access to the assistance they need, they’ll take their business to one of your competitors. This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products.

SaaS Payments 66

SaaS Payments Payment Services Payment Methods Strategy 66

ChurnZero

OCTOBER 16, 2020

They sit down and start scribbling down payments and interest rates in a two-by-two square. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? When a customer engages with your platform, they have a vision and an expectation of what they’ll achieve,” says Amanda.

Scale 98

Scale Customer Success SaaS Payments Sales 98

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

How To Buy Saas

MAY 27, 2022

It’s evident that email marketing automation is valuable to both B2C and B2B businesses. Many automated emails are payment reminders and deadline reminders, but you can also send out emails that improve the user experience, such as onboarding series, rewards, and reminders. What are the benefits of email automation?

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Payment Services 52

ProfitWell

SEPTEMBER 25, 2019

What makes me sad is that even with the obvious benefits of higher renewals, most SaaS companies still lose huge amounts of revenue to customer churn. Yes, some churn might be unavoidable , but you’d be surprised at how much revenue you could save by implementing a few basic strategies to increase renewals. Accurately predict revenue.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Anika Zubair.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

Incredo

NOVEMBER 1, 2019

When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. The same goes for the website, customer support, and user onboarding. Focus: Customer Onboarding and Face-to-Face Conversion. Self-Service. Enterprise.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

MARCH 24, 2024

Onboarding flow for new users. Here’s a user flow example depicting the user journey from login to successful credit card payment. For instance, instead of a broad objective like “improve adoption for new users,” specify the user task you want to focus on, such as “streamline the onboarding process for new users.”

Payment Solutions 105

Payment Solutions Payments Software Review SaaS Payments 105

ProfitWell

JUNE 7, 2020

Credit card payment failures. Here are three ways content can reduce churn and increase revenue. Creating detailed onboarding information, FAQs, videos, and guides can help customers navigate the features of your product or service so they can see the value for themselves. Poor customer service. There is good news, however.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Sales Hacker

FEBRUARY 11, 2025

Jordan demonstrates how to use the FIND (Focus, Investigate, Narrate, Deploy) process for your go-to-market strategy and how to speed this up with OpenAI’s Deep Research AI tool. Jordan also shares the prompts and processes he uses when researching target accounts, messaging buyers, and driving revenue. com slash GTM.

ChatGPT 80

ChatGPT AI Payment Methods Payment Services 80

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Conduct path analysis post-sign-up to identify exit points or confusion, refining onboarding content to guide users effectively towards conversion. Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52