OpenView Labs

DECEMBER 21, 2020

SaaS will need to engage or get left behind.”. Mike Tria, Head of Platform at Atlassian. One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. Employee engagement software is another interesting area for SaaS.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

MARCH 24, 2024

Here’s a user flow example depicting the user journey from login to successful credit card payment. For a B2C company like Spotify, they’ll need a music app user flow, an e-commerce payment flow, and so on. For new users, the flow details the registration process. User flow example. Miro’s flow chart templates.

Payment Solutions 103

Payment Solutions Payments Software Review SaaS Payments 103

FastSpring

DECEMBER 18, 2020

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It comes down to having an online presence, understanding buyers’ needs, and, most importantly—a platform that can handle transactions.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 92

Payment Methods Payment Solutions Payment Services Payments 92

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes. Even small businesses need to adopt AI technology to keep up. Who Should Use Systeme?

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential?

B2C 133

B2C Payments SaaS Payments B2B 133

User Pilot

APRIL 30, 2024

A SaaS product enhances business efficiency with cost-effectiveness, scalability , maintenance-free operation, accessibility from anywhere, easy integration , and inclusive product design. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 86

SaaS Payments Payment Services Payment Methods Payment Solutions 86

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Apply heatmaps and session recordings for a visual understanding of user activity, identifying engagement areas in the UI, as well as areas that create friction. Besides, anything above 30% is regarded as exceptional.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You should pick your influencer partners carefully because wrong choices won’t bring you qualified leads and revenue.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

JANUARY 18, 2022

Companies that operate over multiple regions or countries are increasingly turning to price localization as a way of bringing in more customers and growing their revenue. This is particularly useful for SaaS businesses without many brick-and-mortar assets. Table of Contents. What Is Price Localization? Why Use Price Localization?

Payment Methods 98

Payment Methods Pricing Payment Services Strategy 98

FastSpring

JUNE 19, 2019

Data is now fundamental to how people work & the most successful companies have intelligently integrated it into everyone’s daily workflow,” he said. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. 50% of the world’s population is now using the Internet.

Payment Methods 72

Payment Methods Trends Payments Payment Services 72

ProfitWell

NOVEMBER 15, 2019

Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. Subscription businesses rely on recurring revenue from subscribers, so retaining dedicated customers is crucial to keeping your business alive. Google Analytics. Accounting.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Sunrise was B2C, but Front was B2B sales, but we have shorter cycles.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

FastSpring

APRIL 4, 2024

Are you looking for a merchant of record that will partner with you to grow your business internationally? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Scale 130

Scale Sales Payment Methods Merchant Services 130

Baremetrics

OCTOBER 12, 2021

Inbound leads fall under three different categories depending on the intent discerned from their level of engagement. Sharing their contact information implies that they may want to do business with you. Whether it's B2B or B2C, inbound lead generation tactics include four factors. Try Baremetrics Free.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Process chargebacks.

Payment Methods 133

Payment Methods Merchant Services Payment Services Payments 133

Sales Hacker

APRIL 1, 2021

While that can feel like a B2C trend, your B2B shoppers and targets are doing much the same thing. Keep an eye on the B2C trends that are driving many B2B market shifts. The digital push that occurred as many offices and leaders went remote often included digitization of records, receipts, payments, and more.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost a functionality or may even learn to do without it.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations. In fact, the mobile business applications market is expected to be worth $140 billion by 2023.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations. But let’s first understand what differentiates them from B2C mobile apps. Invoicing .

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 120

Payment Services Payment Methods Merchant Services Payment Features 120

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SmartKarrot

JUNE 2, 2022

While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. B2B companies score less than 50% in customer experience rates than B2C companies, which score 65-85%. IBM trains customers to use the platform best and engage with them. Bell Canada.

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

Point Nine Land

MAY 22, 2020

Doing so generally requires building in additional trust, workflow tools and, in some cases, a shift away from traditional commission based monetization models. Whilst this means that B2B marketplaces may be tougher to build than their B2C counterparts, it should, in theory, result in more engagement and higher retention rates.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Neil Patel

AUGUST 6, 2021

Speaking of ROI, research shows that a mere 5 percent increase in customer retention can boost your revenue by over 25 percent, depending on the industry, product, and other factors. With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. Running a hybrid B2B/B2C business?

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

User Pilot

APRIL 18, 2024

To strengthen the relationship with the customer, keep them engaged in the endpoint. Userpilot is a product onboarding platform that can help you with that. You can do it by embedding a testimonial or a list of known clients. Keep your users engaged by providing them with further guidance and information.

Payment Methods 96

Payment Methods Marketing SaaS Payments Payments 96

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. It had launched a B2B rewards program to engage its partners.

B2B 11

B2B Scale Payment Methods Payment Services 11

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. Also referred to as product analytics, behavioral analytics is the entire process of segmenting and sorting user patterns to figure out how to add value to what you’ve already offered him.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SaaStr

AUGUST 12, 2022

While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. So clearly there are areas of our economy that are slow growing and B2C has its challenges. Have revenue, but early, so like 50K ARR after two months of charging for a product. We had had two million in pre-seed.

Scale 198

Scale SaaS Payments Scaling SaaS 198

Chargify

MARCH 6, 2018

To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. they’re more often referred to as “tutor businesses”). Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products.

B2C 40

B2C Merchant Services B2B Payment Services 40

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Anika Zubair.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Neil Patel

MARCH 3, 2021

She sells her line of makeup products via the talkshoplive platform. Livestream shopping isn’t limited to any specific product category (although it’s almost all B2C). Livestream Shopping Platforms You Should Know About. Amazon has a streaming platform featuring daily shows on topics like cooking, fitness, and makeup.

Payments 135

Payments Payment Methods Payment Solutions Social Media 135

ProfitWell

NOVEMBER 14, 2019

This knowledge makes it easy to predict revenue growth for the future and track how customers’ perception of value changes over time. When you see how the subscription-based economy helps both companies and customers, it’s easy to understand why this business model is continuing to gain traction across the board.

Payment Features 49

Payment Features Payments Subscription Trends 49