FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 144

Scale Sales Payment Methods Merchant Services 144

User Pilot

MAY 9, 2024

TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Beyond initial adoption , onboarding continues to engage users by introducing advanced features, enhancing customer loyalty , and driving account expansion. Like a customer profile template or an in-app survey template.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Make your insights actionable for your team by consolidating them into an easy-to-digest scorecard.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

AUGUST 6, 2019

We have a background doing software and standards for trade, and we thought that there’s a massive opportunity in this space. ” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for.

Payment Solutions 142

Payment Solutions Payments Outsourcing Services SaaS Payments 142

Sales Hacker

MARCH 2, 2020

The New Solution Selling. B2B Is Really P2P. Sales Development and Prospecting. The Sales Development Playbook. Sales Engagement. Sales Engagement. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. I was amazed by the app exchange. I was amazed by how big Salesforce was in the ecosystem. Actually, two.

Payment Solutions 145

Payment Solutions Pricing Payments Payment Services 145

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * Why does Travis believe that SaaS has upended the economic model but not the engagement model?

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

AUGUST 12, 2022

Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. What are you seeing out there, is B2B even going to survive in the next two or three months of raise, we’re down to three months runway? But it sounds like the bad news is you’ve got a limited runway. Anybody else got one to ask? Colin: Yeah.

Scale 183

Scale SaaS Payments Scaling SaaS 183

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. Focus: B2B Enterprise Sales.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

MARCH 30, 2021

Guided selling and engagement. How to build a winning sales team. Developing A Winning Sales Team [16:24]. Today’s sponsor is Outreach , the number one sales engagement platform. Outreach revolutionizes customer engagement by moving away from solid conversations to a streamlined and customer-centric journey.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. The second thinking system is rational and calculated.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered? You can listen to the full vodcast here.

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Tradeshift now… I’ll let Christian introduce himself but Tradeshift now is one of the biggest, if not the biggest, B2B SaaS company out of Europe, valuation well above a billion dollars.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

OpenView Labs

JANUARY 29, 2020

I would argue that freemium fell short in B2B and from its ashes rose the PQL,” he explained in a recent post. Freemium Model for SaaS – The Good, The Bad, and The In-between. It should get you started on thinking about freemium mechanics in your own software. How to Increase Your Payment Customers In a Freemium Model.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ChurnZero

JANUARY 17, 2020

These tools have a profound impact on free ing up team member time.? . Take comfort in the fact that every CS team must start somewhere! Take comfort in the fact that every CS team must start somewhere! . Curious where your team should begin? Drew Jordan, Business Development, Gravyty . Jump to: .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SaaStr

APRIL 23, 2019

Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company. Learn what he did differently the second time around and the specific decisions he made to drive growth among B2B companies with Brex. We’re like, “We’re not going to go into this payments thing.”

Sales Hiring 147

Sales Hiring Sales Recruiting Scale Payment Methods 147

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. What about software products that have characterized 2019? Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SaaStr

MAY 27, 2020

We woke up February 2020 with a shock to the system and no idea what it would mean for our business. So we had a shock to the system with no idea what it actually meant. They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be.

Technical Review 186

Technical Review Payment Services Payment Methods Development Team Review 186

OpenView Labs

MAY 29, 2020

Reduce upfront/adoption costs and offer flexible payment terms. And often the only thing standing between a deal and no deal is the financing or payment terms. Sometimes all that was needed to close the deal was allowing them to make most of the payments in the next fiscal year, with just a small down payment when the work started.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 155

Investment Technical Review Part-Time VPE Development Team Review 155