FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. And your role at a customer success team?

SaaS Payments 80

SaaS Payments Strategy Payment Solutions SaaS 80

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. And your role at a customer success team?

SaaS Payments 66

SaaS Payments Strategy Payment Solutions SaaS 66

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Every year we ask the OpenView network to weigh in, and this time around many folks unsurprisingly made predictions around a trend most of us in SaaS had to adapt to (and, to be honest, are still figuring out) in 2020: remote work. SaaS will need to engage or get left behind.”.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

FastSpring

FEBRUARY 8, 2023

In this guide, we compare six Recurly competitors and alternatives according to several categories: Subscription management and recurring billing Checkout Global payment processing Reporting and analytics Pricing Customer reviews We’ll start with a deep dive into FastSpring — our end-to-end payment solution (i.e.,

Payment Services 78

Payment Services Payments Payment Methods Merchant Services 78

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey. Naturally, though, it is never sufficient.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

Baremetrics

NOVEMBER 4, 2020

In the early days of running a software company, collecting payments was pretty straightforward. Fast forward to today when most software companies use a Subscription as a service (SaaS business model , and things aren’t as simple. To put it simply, recurring billing can get complicated, especially for a SaaS company.

Payment Solutions 105

Payment Solutions Merchant Services Systems Review SaaS Payments 105

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. Software to track analytics, transfer payments, manage inventory, create videos and for many other things.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 130

Scale Sales Payment Methods Merchant Services 130

ProfitWell

APRIL 23, 2020

Immediate strategies to consider. Here are some strategies based on basic customer retention principles to help you get through this challenging time. More than ever, a calm team that offers the right solutions will have a greater impact on the customer experience and their perception of your brand.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

User Pilot

OCTOBER 6, 2022

Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them. Design in-app strategies to improve retention based on the collected data. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. What influences customer behavior?

Payment Solutions 90

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 90

Hull

SEPTEMBER 19, 2019

We’ve compiled a list of common B2B use cases along with links to our related resources pages with tactical takeaways to get up-and-running in no time. This allows you to connect the dots and see the complete customer journey, from the moment they interacted with your brand. How one SaaS company fixed their 50% demo drop-off rate.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

Sales Hacker

APRIL 1, 2021

If you’re an OEM or selling physical products, this one’s for you (sorry, SaaS folks). While that can feel like a B2C trend, your B2B shoppers and targets are doing much the same thing. As they move further down your sales funnel and process, these preferences grow.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

ProfitWell

MAY 21, 2020

We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies. Click below to get the complete ProfitWell Index for B2B or DTC. Table of Contents: Overall SaaS and subscription index. Table of Contents: Overall SaaS and subscription index. 3 ways to boost retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 138

SaaS Payments Cloud Technical Review Scale 138

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Outbound lead prospecting aims to persuade leads to use a service or a product. Lead generation is the process of initiating customer interest to turn that interest into a sale.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 118

Merchant Services Payment Services SaaS Payments Payment Solutions 118

SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. What are B2B SaaS Partnership Programs.

SaaS Payments 10

SaaS Payments B2B Payments SaaS 10

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. SaaS companies have gotten much smarter about when to apply a freemium model to their products – and how to do it.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

Payment Solutions 160

Payment Solutions Pricing Payments Payment Services 160

ProfitWell

JULY 2, 2020

Elliot then promised a better ecommerce experience with low to no code storefronts, global payments and cross-border shipping. DTC Live was going to operate separately from Elliot and allow brands to have customers shop from an interactive live stream. How is the B2B SaaS market trending? ??7 So—where did things go wrong?

Payment Methods 52

Payment Methods Merchant Services Payment Services Payments 52

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. If you aren’t using SaaS tools yet, by the end of this article you’ll understand why you should. There are a wide number of reasons why SaaS tools are taking over. SaaS tools are easy to use and come equipped with updated features. Avoiding SaaS tool bloat.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Buffer Resources

JULY 11, 2023

Deciding to launch this endeavor was a multi-year process of procrastination, fear, and doubt. I also didn’t have the funds to maintain an omnipresent strategy. Representatives from SaaS companies who saw my articles and found out their product wasn’t included reached out to me, asking for an insertion.

Payments 67

Payments Social Media Systems Review AI Search 67

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. Like what you are reading?

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

ProfitWell

JULY 23, 2020

Direct to consumer retail eliminates the middleman from the buying process. Here are some popular DTC brands that may ring a bell: Casper: Online mattress company founded in 2014. Rent the Runway: Online service providing rental designer clothing and accessories, with the option to subscribe.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

ProfitWell

APRIL 16, 2020

Listen wherever you get podcasts: Top B2B SaaS news. We spotted a piece by Interbrand , global brand consultancy, on demand shock —namely the unexpected fluctuation of demand for many businesses during a time of crisis. But what does demand shock mean for business strategy, both now and in the future?

SaaS Payments 52

SaaS Payments Payments Payment Solutions Sales Hiring 52

Sales Hacker

SEPTEMBER 16, 2019

Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. Outside sales is the sales of products and services through in-person, face-to-face interactions. Products that will involve an ongoing commitment, payment, or could affect the future in a large way.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

FastSpring

MAY 13, 2021

Do you have a solid process in place to reduce abandoned carts? The best-in-class brands make $4 for every $1 spent on marketing and advertising by localizing their checkout and using add-ons to drive up average order value. Here are the first things you should consider when optimizing your conversion process.

Payment Methods 78

Payment Methods Payment Services SaaS Payments Payments 78

ProfitWell

JANUARY 30, 2020

Choosing a product pricing strategy is a momentous decision for any young SaaS company. Not only does it define your early monetization strategy, but it also heavily influences what market segments you’re likely to appeal to directly and how your product will be perceived. One way to do that is through price skimming.

Pricing 52

Pricing Payments SaaS Payments Scale 52

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. Automate Manual, Repetitive Processes – Scalability is improved by automating repetitive tasks. 5 Ways to Optimize ‘trial to paid’ conversion rate in SaaS. What is the size of it?

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., SaaS founders and operators need help structuring and understanding the importance of sales basics. For many sales organizations “Go get more X-type customers” is where sales strategy starts and ends.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

DECEMBER 26, 2019

This session weighs the options to create the right combination for your martech strategy. I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right?

Sales Hiring 157

Sales Hiring Payment Methods Payment Solutions Marketing 157