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Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). We continue to ship new and innovative products.

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Leveraging AI in SaaS: Current Trends and Future Directions

How To Buy Saas

Despite bringing innovations, the industry of that time faced tremendous upfront costs and restricted accessibility. Moreover, there were slower innovation cycles compared to the cloud-based SaaS model that we know now, thanks to the advent of smart neural networks. That established the foundation for the SaaS model in technology.

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Need an Expert for Your Next Panel, Presentation, or Podcast? Here Are Over 530 of the Top Female Sales Practitioners

Sales Hacker

Ridge Innovative. Senior Vice President Of Sales – Active Workplace – Innovation. Amazon Web Services (AWS). Flight Centre Travel Group. INNOVATIVE SPA MANAGEMENT- ISM SPA. Emcee and Entertainer. BQ Productions. Amyra Rand. Vice President of Sales & Strategic Partnerships. Criteria Corp. Kate Vango.

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Tabular: Turning Your Data Swamp into a Data Lakehouse with Apache Iceberg

Clouded Judgement

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!), A natural question is “why do we have two tiers?

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Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

One innovation behind Workplace is its News Feed-based algorithm , which has been fine-tuned to respond to work use cases. I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well.

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When and How to Build Second Products

Casey Accidental

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. But a question founders and teams often ask is when do we start layering in innovation work again that creates new value props. You can read parts 1 and 2 here and here.

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Authentication: Methods, Protocols, and Strategies

Frontegg

The Zero Trust security paradigm, adopted by the US government and security giants like Google, Microsoft, and AWS, has secure authentication at its core. One downside of this approach is that it slows down processing requests, because each request needs to travel to the authentication service and back.