ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. If you missed the webinar, you can watch it on-demand. For example, I think of AWS.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. The more customers you have, the lower the cost per customer.

SaaS 103

SaaS Acquisition Onboarding Retention 103

SaaStr

MAY 22, 2020

The Zoom webinar, the traditional webinar. I do have to ask, though, when we do Q and As, as well, the awful moment is when you say, “Does anyone have a question from the audience?” David Spinks: Engagement is essentially customer attention. David Spinks: And then success is, customer success.

Technical Advisors 206

Technical Advisors Engagement Startup Benchmarks 206

SaaStr

JULY 1, 2020

We did a couple of webinars, thousands of people come, the goal is as quickly as possible in these crazy times, let’s learn together what leaders like Brex, Atlassian and others, what are we doing right now today. We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Sales Hacker

MARCH 10, 2020

Tackle can give you access to the AWS, Azure, and Google Cloud platforms and your end customer can purchase your solution through those marketplaces, which can streamline the entire process and help you skip a bunch of steps. Sam Jacobs: Hey everybody, it’s Sam Jacobs. Welcome to the Sales Hacker Podcast.

Sales Hiring 73

Sales Hiring Scale Marketing AWS 73

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Henry Schuck: And when I was thinking about this mistake, I was thinking about: Why was it that I wanted to put all the dollars into sales, and I was much less likely to put it in marketing, or HR, or customer success? It is staggering.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JULY 10, 2020

We know about Zoom and we know about Slack and we even know about AWS, but look at these other categories. I mean better onboarding of prospects during trials and discovery, and better onboarding of new customers. One customer success person handling a hundred accounts is not enough. E-commerce is on fire.

Scale 188

Scale Sales Hiring Pricing Sales Recruiting 188