AWS B2B Customer Success Leadership 
SaaStr
NOVEMBER 8, 2022
Does it cost so, so much to host a few million lines of code on AWS? Ultimately, almost everyone in B2B SaaS, down the road, ends up getting 80%+ of their leads through their brand, through word-of-mouth, through second-order revenue, etc. Don’t wait to invest in customer success and account management. Get better.
ChurnZero
SEPTEMBER 30, 2021
As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.
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ChurnZero
AUGUST 11, 2020
This article shares three successful approaches B2B SaaS companies took to retain customers in the first wave. The goal of this article is to show you options and maybe trigger some thoughts or new ideas around different customer retention strategies that you can employ before the next wave hits. . #1.
Sales Hacker
AUGUST 7, 2020
Leadership. Customer Success. Leadership. The Exceptional Leadership Institute for Women. CEO of Bizzit, Head of the B2B~ers Community. Amazon Web Services (AWS). B2B Sales Growth Strategist. Head of Sales and Customer Success. Sales Development. Sales Growth. Sales Enablement.
SmartKarrot
JUNE 30, 2022
Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.
Sales Hacker
MARCH 1, 2019
It’s for all roles in the revenue organization from Demand Gen, to Sales Development, Ops/Enablement, Management, Leadership, Account Executives, and even Customer Success. Now, serving as CEO, he’s built it to over 350 employees and 3,000 customers. Keys to ramping reps faster, in a more repeatable way. Manny Medina.
SaaStr
JANUARY 28, 2020
Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?
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