Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. Fergal Reid: I lead the Machine Learning team at Intercom.

Machine Learning 23

Machine Learning Artificial Intelligence Scale Banking 23

How To Buy Saas

APRIL 25, 2024

Most interestingly, we’ll discuss how artificial intelligence has improved the operation of SaaS businesses over the years and what to expect next. Moreover, there were slower innovation cycles compared to the cloud-based SaaS model that we know now, thanks to the advent of smart neural networks. Mobile-friendly design.

Artificial Intelligence 52

Artificial Intelligence Trends AI Machine Learning 52

Intercom, Inc.

OCTOBER 14, 2019

Products like Amazon Web Services (AWS) and the rise of engineering talent globally have reduced the barrier of entry for software startups in recent years. Recently, a member of my team and I spent time with a group of seasoned customer support specialists looking to transition to live chat support.

Software Review 162

Software Review AWS Social Media Machine Learning 162

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 105

Cloud Scale AWS Machine Learning 105

Audacix

JUNE 9, 2023

Pricing and support: The tools should offer a range of pricing options and provide strong customer support to help you address any issues that may arise. It's designed to protect your web applications from common web exploits and allows you to create custom rules to block specific types of attacks.

Software Review 66

Software Review Software DevOps as a Service AWS 66

Stax

APRIL 18, 2024

Customer Support In-house support teams maintain direct relationships with end-users for assistance. Support through an in-house or outsourced central system, often leveraging robust support infrastructures like self-service portals, chatbots, and knowledge bases. Some may use cloud platforms for online solutions.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

JULY 28, 2024

For instance, a data analyst at a company focused on customer support might prioritize analyzing customer feedback and support ticket data to identify areas for improvement in service delivery. Utilize cloud-based data platforms (AWS, Azure, Google Cloud) for scalable data storage, processing, and analysis.

Data 52

Data Azure Data Analysis Machine Learning 52

ProfitWell

SEPTEMBER 10, 2020

Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. This has always been a bad idea, but in the days of machine learning and massive data, it can kill a business.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Chart Mogul

DECEMBER 6, 2023

Using LLMs to enhance these solutions will no longer be seen as innovative but will become the standard.” Just like machine learning before it disappeared in the background, AI will soon be so ubiquitous that it’s no longer a differentiator. Polis Pilavas , VP Engineering at ChartMogul “AI will dominate and disrupt.

SaaS 52

SaaS AI Search Generative AI ChatGPT 52

SaaStr

JUNE 1, 2025

The Infrastructure Math Is Unprecedented The Capital Intensity Is Off The Charts: Big Six tech CapEx: $212B annually (63% YoY growth) Microsoft AI business: $13B run-rate (175% YoY growth) NVIDIA data center revenue: $39B quarterly (78% YoY growth) Amazon AWS CapEx as % of revenue: 49% (vs. 80% cheaper than predecessor, costs 0.2%

AI Search 233

AI Search AI CTO Hire ChatGPT 233

Full Session

NOVEMBER 27, 2024

Customer support You can reach the support team via live chat or email or visit the help center for common queries. Supported platforms Userpilot supports data collection on web-based platforms. Pricing Userpilots pricing is based on a monthly subscription model, starting at $299 monthly for the Starter plan.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Customer support You can reach the support team via live chat or email or visit the help center for common queries. Supported platforms Userpilot supports data collection on web-based platforms. Pricing Userpilots pricing is based on a monthly subscription model, starting at $299 monthly for the Starter plan.

Software Review 52

Software Review Software Technical Review Systems Review 52

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Mikkel : Our business, we started out helping customers with very basic customer support.

Cloud 236

Cloud Sales Recruiting Scale Sales Hiring 236

How To Buy Saas

JUNE 3, 2025

The explosion of large language models (LLMs) has transformed SaaS platforms. Companies now weigh dozens of LLMs each with its own strengths when choosing AI to enhance products and automate workflows. Mistrals models are fully open-source and highly efficient. Claude 4 Opus 88.8% SWE-bench: 72.5%

Artificial Intelligence 59

Artificial Intelligence Software Review Development Team Review Technical Review 59

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Byron : Now, over the weekend, as some of us were watching kind of a snooze fest football game, maybe drinking a beer which apparently has corn syrup in it, who knew? Twice for retail.

Cloud 183

Cloud Scale Finance Retention 183

How To Buy Saas

MARCH 3, 2025

Artificial Intelligence (AI) & Machine Learning (ML) in SaaS Imagine logging into your SaaS platform, and instead of staring at static dashboards or manually running reports, your software tells you exactly whats happening and what to do next. Well, AI and machine learning (ML) are making it a reality. (C)

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Payment Services 52