Artificial Intelligence AWS Customer Success 
SaaStr
APRIL 26, 2024
On an adoption basis, there have been some “green shoots,” particularly with Klaviyo and the impact they’ve had bringing AI from a project siloed or customer interface level and into their core business where they’ve automated 700 humans and over two-thirds of their customer success. Why is Klaviyo noteworthy?
Intercom, Inc.
FEBRUARY 13, 2020
And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. Suddenly, Alex had gained access to a quantitative look at who might poach his leads, which in turn now allows him to prioritize his competitive intelligence and messaging.
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Intercom, Inc.
JANUARY 24, 2019
Customer nurturing now starts from the first touch, and AI can help with that. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. There are plenty of companies that actually have that initial success.
Intercom, Inc.
FEBRUARY 27, 2020
We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.
SaaStr
OCTOBER 31, 2019
It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”
SaaStr
SEPTEMBER 13, 2020
We’ve all seen AWS and what they’ve done with their platform. What we’ve built is this core AI machine learning engine that takes literally millions and millions of unique sources so that we can deliver 95% accuracy to our clients. It is staggering. Even at spectacular scale, they’re still growing at 30%.
Chart Mogul
DECEMBER 6, 2023
Using LLMs to enhance these solutions will no longer be seen as innovative but will become the standard.” Just like machine learning before it disappeared in the background, AI will soon be so ubiquitous that it’s no longer a differentiator. In a better way too.”
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