Valuize Consulting
DECEMBER 20, 2023
From digital customer success to enhancing customer intelligence, here are the year’s most popular pieces of customer success content and thought leadership from the Valuize content library. Read Article 4. Play Episode 3. Watch Webinar 5. Play Episode 6.
OPEXEngine
OCTOBER 4, 2022
During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. The reality is that when most leaders first come into a leadership role, they don’t see managing budgets as the sexiest of responsibilities.
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ChurnZero
JUNE 12, 2020
When we represent our organizations, we want to generate more revenue with fewer resources,” explains Smartsheet in their article on calculating productivity. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership. What’s the Ideal Job Profile for Customer Success Operations?
Valuize Consulting
JUNE 9, 2022
With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. They Drive Economic Growth.
InsightSquared
MARCH 8, 2021
I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.
ChurnZero
MAY 20, 2021
In this article, we’ll review Customer Success maturity through three phases: Build, Operationalize, and Transform and discuss the key focus areas, known pitfalls, and warning signs for each phase. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position. Warning Sign to Level Up.
SaaStr
AUGUST 7, 2020
And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. To help them unlock all of their potential so they can pursue all of their missions and visions.
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