SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

ChurnZero

MAY 20, 2021

In this article, we’ll review Customer Success maturity through three phases: Build, Operationalize, and Transform and discuss the key focus areas, known pitfalls, and warning signs for each phase. If you have a five-person Customer Success team and adding a Customer Success Operations role makes each CSM 20% more efficient, then do it.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

MAY 8, 2024

If you’re in such a tight spot or want to prevent getting there, this article can help. Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105