SaaStr

FEBRUARY 21, 2024

Sydney pulled someone from Salesloft with a product marketing background who understands operations, running programs, and being strategic. This person has built out a partnership marketing team within the product marketing team. More and more info is entering the Cloud, creating more exposure and risk.

AWS 209

AWS Scale Sales Hiring Marketing 209

Clouded Judgement

JANUARY 12, 2024

Many companies raised rounds in 2021 who thought they had product market fit. Or who thought their market was 10x bigger than it actually was. For founders - it’s perfectly ok to come to the conclusion that you don’t have product market fit. Valuations have come down (this is good for everyone!)

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

User Pilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. Userpilot webinars.

SaaS Payments 91

SaaS Payments Payment Solutions Payment Services Payments 91

ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. AI is real and it works.

Trends 98

Trends Customer Success Sales Hiring Scale 98