SaaStr

AUGUST 9, 2024

In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. At the same time, they saw how scaling tech support was critical for the product, and the customers were asking for it. During the IPO process, they had to look at things related to audit and compliance. This isn’t new.

Scale 296

Scale Sales Hiring Scaling Startup 296

How To Buy Saas

FEBRUARY 25, 2025

Einstein AI adds predictive automation (lead scoring, etc.). Increasing AI assistance for content and timing. AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service).

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations. AI analytics. Enterprise.

Social Media 105

Social Media AI Search Mobile AI 105

User Pilot

MAY 17, 2024

Multi-Channel Support : Whatfix gives you the ability to provide technical support throughout every touchpoint your organization uses. This includes email, chat, social media, support platforms, or other channels that the company utilizes to assist users. from Whatfix. Pricing for Help Scout.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

User Pilot

MAY 12, 2024

Userpilot enables multi-language flows with its AI-driven translation service and has no user segmentation limits. AI Writer : This feature instantly generates your onboarding copy. Notably, the onboarding checklist is limited to three items, and there’s also a Life Ring Button for support and announcements feature.

Software Review 52

Software Review SaaS Onboarding AI Search 52

User Pilot

MAY 12, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager. Intercom vs HelpHero There are many ways how HelpHero is different (and in a lot of ways better!)

SaaS 52

SaaS Software Review Onboarding AI Search 52

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML). architecture.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning Scale 10