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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

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How to Categorize Expenses in a SaaS Startup v2.0

Baremetrics

What’s their new CAC Payback Time? New Gross Margins? Start by creating a new account from clicking the button New on the top-right. For example, if you know your advertising spend is $20,000 a month and it results in 200 new customers, your CAC is $100. Let’s start with Payroll – Support.

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4 Lessons For SaaS Startups From Optimizely's Early Days

Tom Tunguz

Last night, SaaS Office Hours hosted Optimizely co-founder and CTO Pete Koomen. Famously, they tested the idea by calling two advertising agencies and asking them to pay $1000 a month for early access to a product that didn’t yet exist (but soon would). First, hire a management coach to work with you as the company grows.

CTO Coach 101
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What's the ROI of your mom?

ProfitWell

How many CSMs should you hire? Sprinklr scooped up the social advertising business this week in a perfect complement to what Sprinklr has been building for the past decade: one platform for customer experience management. The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they?

Scale 43
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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. Of course, our team is involved to an extent, and we have an external part-time moderator for support.

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A Canoo for two

ProfitWell

The Athletic , a subscription-based digital sports media company, has officially raised $50 million in a Series D funding round led by Bedrock Capital, now apparently valued at $500 million after this new raise. Brendan Schwartz , Co-Founder and CTO over at Wistia, has spent a lot of time learning to trust his instincts.

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Rapid response: How we fixed our on call process to avoid engineer burnout

Intercom, Inc.

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.