ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

OPEXEngine

JANUARY 14, 2020

Public Software Companies. +8%. Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. SaaS companies can control their profitability by the amount they spend on revenue acquisition.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

Subscription Flow

MAY 22, 2024

More interestingly, however, a higher customer lifetime value also normally means that the company can cut costs on customer acquisition and redirect those resources elsewhere. Let’s imagine a SaaS company called “ConnecTech” that offers project management software for small businesses. Any of these may be useful to grow customer LTV.

Customer Lifetime Value 52

Customer Lifetime Value SaaS Payments Payment Services Technical Advisors 52

ProfitWell

NOVEMBER 12, 2019

Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Acquisition. The first thing a pricing audit will examine is customer acquisition , which is the process of gaining new customers and perhaps the most literal way to grow your customer base. Monetization.

Pricing 45

Pricing Payments Underperforming Technical Team SaaS Payments 45

wepay

JANUARY 23, 2018

As a SaaS business, or any online software business, moves beyond its startup phase and starts to grow seriously, there is a period of adjustment as the business adapts its operations, sales and other functions to the need for scale. Sales and marketing teams need to prioritize new customer acquisition.

SaaS Payments 40

SaaS Payments Payment Services Business SaaS 40

Valuize Consulting

NOVEMBER 25, 2024

Reconciling Financial Metrics with Established CS Metrics Some may wonder how these financial metrics align with established Customer Success indicators like Gross Revenue Retention (GRR) , Net Revenue Retention (NRR) , Cost to Serve , Gross Margin , and Customer Acquisition Cost (CAC). Interpretation: An IRR of approximately 34.9%

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

SmartKarrot

APRIL 5, 2022

It involves the responsibility for the database, servers, software, and plans that help the product. The product is a cloud-based software that one can choose to use on any device with an internet connection. Revenue is earned on a monthly or yearly basis through recurring payments. Contract framing mistakes.

SaaS Payments 11

SaaS Payments Software Review Payment Solutions Payment Services 11

OpenView Labs

JANUARY 29, 2020

Freemium: It’s About Acquisition, Not Revenue. However, freemium is a really potent acquisition model. There are costs and benefits to the model — is the acquisition cost worthwhile for your company? It should get you started on thinking about freemium mechanics in your own software. Find out here.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Acquisition. Metering / Billing / Payment Process. Customer Success is transformative.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137