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Customer Acquisition vs Retention: What to Focus on for Product Growth?

User Pilot

Which one is better, customer acquisition vs retention? This article will examine customer acquisition and retention and determine which one you should focus on. TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth.

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Customer Retention vs Acquisition Cost: Which One Should You Focus?

User Pilot

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. TL;DR Customer acquisition is the process of attracting and converting prospective users into paying customers.

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A $30B Software Company from a $15m Investment

Tom Tunguz

Vertical software companies pursue a particular market segment like car dealership management or hotel management software. Acquisition. Acquisitions increased revenue 33%. From 2003 to 2014, Constellation’s revenues compounded from $80m to more than $5b, an average of 25% annually. New Bookings. Price Increases.

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Customer Acquisition Strategy for SaaS Companies: A Complete Guide

SaaSOptics

What Is Customer Acquisition? Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. What is a Customer Acquisition Strategy? Plain and simple.

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Aligning SaaS Customer Acquisition

Chaotic Flow

Unfortunately, your available market was probably determined a long time ago when your baby was conceived. Expanding your available market generally requires a new product module, a new SaaS product or even a new business unit. Bad prospects waste precious sales cycles and marketing dollars, driving up your customer acquisition costs.

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Choosing market segments on customer profitability

Tom Tunguz

Due to the relatively small potential revenues from in restaurants, startups serving these customer segments have to build very efficient sales teams or online customer acquisition tools to aggregate many of them inexpensively. Restaurants simply can’t afford to pay very much.

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The 13 Critical Questions to Answer about Your Startup's Product Marketing

Tom Tunguz

Which market segment should we pursue? How can we reduce or maintain cost of customer acquisition? What are our payback periods on each of our marketing efforts? How can the business develop multiple channels of customer acquisition and avoid channel conflict? What is our pitch? How much customization do we offer?