Acquisition Headcount Payment Features Retention 
SaaStr
MARCH 15, 2024
They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Customer acquisition. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. This is how Adam ended up at Vimeo.
Clouded Judgement
MARCH 22, 2024
Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! The biggest culprit is describing non recurring revenue as ARR. .”
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Kellblog
NOVEMBER 23, 2022
(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). The next block focuses on headcount: Total employees, at end of period.
SaaSOptics
MAY 2, 2022
Many traditional sales-led (SLG) companies are introducing product-led tactics, experimenting with low friction, self-serve models to increase customer acquisition. SaaSOptics and Chargify are the leading providers of financial operations and subscription billing management solutions for subscription businesses. .
Sales Hacker
MARCH 1, 2024
The real value of owned media is in building an engaged audience within your customer base and prospects, which can grow the pipeline, assist sales in closing deals, and improve retention. Here are a few benefit sticking points: Owned media can be measured by subscriptions.
InsightSquared
MAY 7, 2019
At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC). Customer churn or retention rates. Typical SaaS Sales Metrics. Customer lifetime value (CLV).
Kellblog
JANUARY 2, 2024
PE software acquisitions were at roughly pre-pandemic levels in the first three quarters of 2023, though still well below 2021 and 2022 highs. Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. Expect more of this activity in 2024.
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