SaaStr
JUNE 26, 2025
Zendesk partners like Aisera report “70 percent ticket resolution” rates , while Klarna’s AI assistant was partially rolled back, yes — but it now handles two-thirds of their customer servic e –equivalent to 700 full-time human agents.
SaaStr
JUNE 30, 2025
It’s based on market creation potential: AI market projected to hit $1T+ by 2030 OpenAI commands 17% market share in generative AI Winner-take-all dynamics in infrastructure B2B Application : If you’re creating a new category, price your rounds based on market potential, not current metrics.
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SaaStr
JANUARY 17, 2024
At Saastr Annual, we hosted an Enterprise panel of AI leaders to share their experience and knowledge to help others understand how big companies think about and leverage AI. While the first generation of Generative AI is great, it’s not quite ready to solve Enterprise problems. What will it actually be?
IT World
FEBRUARY 16, 2023
Generative AI like ChatGPT is currently all the rage , and it’s amazing how good this platform already is, given its infancy. Researchers have already advanced the date of the Singularity from the 2040s or 2050s to around 2030. The speed at which it is spreading is unprecedented, and far exceeds the speed of past tech advances.
User Pilot
FEBRUARY 21, 2024
Generative AI : Generates diverse media types, assisting in strategy creation, predictive modeling and product development, impacting content marketing and customer service. Synthetic data : Offers a privacy-compliant alternative for AI training and validation tests, predicted to surpass real data usage in AI models by 2030.
ChurnZero
OCTOBER 6, 2023
Experiment with AI, but dont get carried away. With generative AI becoming more and more accessible, Victor Riparbelli , co-founder and CEO of Synthesia , encouraged CS teams to take a day to try out new tools. The motion this year didnt hold back, asserting that AI will replace most of your CS team by 2030.
ChurnZero
NOVEMBER 30, 2023
The question: Will AI replace most of your Customer Success team by 2030? Making the argument that AI will replace customer success teams were: Kathy Isaac , vice president of customer success at Carbide; and Allastair Meffen , vice president of customer experience at Definitive Healthcare. hallucinations ).
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