OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. By the time HubSpot went public in 2014, net revenue retention had jumped to nearly 100%—all without hurting the company’s ability to acquire new customers. HubSpot isn’t an outlier.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

SaaStr

JULY 9, 2019

The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there. Well, you have to build a direct sales force. Having this direct sales force is invaluable in educating and informing where your product is going.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

SaaStr

JANUARY 28, 2020

So, Aaron and I wrote a book together in 2014 or something. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

MAY 28, 2020

We sat down with Jonathan Anguelov, COO of Aircall, to hear about this huge new development and the company’s ambitious plans for the future, which include even more integrations, expanding its sales force and making inroads in Australia and APAC at large. Today, more than 60% of the tools on the marketplace have been built by third parties.

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

SaaStr

MARCH 19, 2019

Ceci Stallsmith: Yeah, I’d say at Slack it was quite easy to convince because a lot of people think some of our very early days, like 2014 growth, was due in part to integrations, so because we were seeing so much pickup of them it was very obvious, like we needed people to be able to build more integrations on us.

Payments 120

Payments Scale Scaling Revenue 120

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. What does it take to expand effectively?

SaaS Payments 264

SaaS Payments Scale Payment Services Payment Solutions 264

SaaStr

JULY 11, 2019

In 2014, we threw away the entire code base and started from scratch. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. In 2008, I founded TaskRabbit. This was a terrifying thing to take on. It was healthy.

Scale 117

Scale Marketplace as a Service Sales Recruiting Scaling 117

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Everything needs to be done right now. There’s no time to wait.

Sales Hiring 264

Sales Hiring SMB Scale Cloud 264

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. I started my first startup called Trip XP, which was a marketplace for activities, much like what Airbnb does, but we did all the mistakes that you can make.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

SaaStr

APRIL 3, 2019

As for Ben, he spearheads global sales and go to market teams. What must founders try and figure out before hiring their sales leader? What are the leading indicators that suggest a sales rep has the ability to be a sales manager? What does Ben mean when he says, “there are 3 distinct buckets of sales management”?

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. Here’s Rachel. Andrew Chen: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStock

FEBRUARY 13, 2019

The platform integrates with 100+ shipping services and ensures discounts for many of them. Founded : 2014. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Founded : 2014. Founded : 2014. Founders : Max Armbruster.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. It is the model in which a cloud service provider hosts software or application and makes them available for the end-user. The cloud service provider can either be a third party or the software vendor itself. Headquarter: Paris.

SaaS Payments 10

SaaS Payments Payment Solutions Payment Methods Sales Recruiting 10

Chargify

MARCH 28, 2018

While the convenience of combo meals abounds in all fast food restaurants today, in 1958 the opportunity to purchase a main dish, side, and drink for a set price (and less than if all the items were purchased individually) was a novel idea, and one that helped them stand out in a very competitive marketplace. TV is a great example.

Pricing 47

Pricing Innovation Scale SaaS 47

Neil Patel

JANUARY 21, 2021

Pigeon (July 2014): Worked to integrate local search results like Google Maps. Now, these terms can drive traffic and a solid sales funnel will convert some of those people — but not many. You can get a quick fix through services like Mobify or Duda Mobile. It also helped him increase sales by 332%.

Outsourcing Services 145

Outsourcing Services Social Media Mobile Software Review 145