InsightSquared
FEBRUARY 22, 2018
As operations professionals, we can draw on these concepts as we plan and scale businesses. In the past, I wrote about how sales reps can leverage the ideas of Mise en Place to master organizing their own day. A clear example is outbound prospecting teams that will often need to reference a nearby customer in their talk tracks.
OpenView Labs
MAY 24, 2021
Tip: Look at the ratio between R&D spend vs. Sales and Marketing spend*. If a company’s product plays an important role in their revenue generation—whether through acquiring, converting, or expanding customers—we should expect that company to spend relatively more on R&D and relatively less on Sales and Marketing.
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Intercom, Inc.
MAY 25, 2022
You probably aren’t going to get all the headcount approved that you did. If you recall, Paul, back in our Series A days, in 2013 or so, it was very much like, “can we make the year?” So, for example, if the thing that needs to happen is that a PM has got to go in and help sales, the PM should go in and help sales.
Intercom, Inc.
MAY 9, 2018
So here’s my definition: Business Operations is a function that is uniquely positioned to solve certain classes of problems for rapidly scaling organizations. It’s easy when R&D, Marketing, Sales and Finance all fit in a single room and two pizzas are sufficient to feed everyone. Obviously this doesn’t scale well.
ChurnZero
JUNE 3, 2022
In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. This was back in 2013. The tension between sales and Customer Success.
ChurnZero
JUNE 3, 2022
In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. This was back in 2013. The tension between sales and Customer Success.
OpenView Labs
MAY 20, 2019
That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). SaaS companies now report 9 competitors on average , up from just 2 back in 2013. Today’s SaaS powerhouses scaled with a dated playbook: sales led growth.
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