Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. There wasn’t a ton of game film on key issues including growth, new market performance, nor the ability to sign and scale grocer partnerships. It was April 2014, and the company was raising its Series B.

Marketplace as a Service 141

Marketplace as a Service Underperforming Technical Team Scale Construction 141

SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

Scale 171

Scale Scaling Sales Hiring Underperforming Technical Team 171

SaaStr

FEBRUARY 7, 2020

Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. What were Karen’s biggest takeaways from seeing the hyper-scaling at Box? Plus from 2007 until 2013, Karen ran all of Box’s business development, partnership and strategic alliance activities.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

Point Nine Land

OCTOBER 22, 2019

How Clio grew from a lifestyle business into a legal tech juggernaut From bootstrapping growth to securing a $250 million funding round, Clio is a lesson in how to scale a company without abandoning its roots. Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

SaaStr

JUNE 20, 2019

When we started Adyen 12 years ago, the funny thing about it was we started Adyen, you talk to people like hey, we were in this business before, we had a payments business before, I had a very first generation payment service provider, was quite successful, acquired by a bank and they more or less, yeah, killed it.

Payment Methods 137

Payment Methods Merchant Services Payments Payment Services 137