Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. The more I got exposed to the details behind the Instacart business, the more it reminded me of OpenTable (where I had been CEO from 2007-2011). It was April 2014, and the company was raising its Series B.

Marketplace as a Service 142

Marketplace as a Service Scale Underperforming Technical Team Construction 142

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. I’ve followed Jill Konrath since 2007, when I subscribed to her “Selling to Big Companies” blog. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Steal Like an Artist. The Decision Book. Innovating for People. Thinkertoys. Productivity.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

FEBRUARY 7, 2020

Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. Plus from 2007 until 2013, Karen ran all of Box’s business development, partnership and strategic alliance activities. How are they thinking about growing the company and the leadership team?

Scale 172

Scale Underperforming Technical Team Investment Sales Hiring 172

Point Nine Land

OCTOBER 22, 2019

For Jack Newton and Rian Gauvreau, the lightbulb moment that led to the creation of Clio came out of a casual conversation they had in 2007 with the director of practice standards at the Law Society of British Columbia, an organization that can be compared in function to the National Bar Association in the U.S. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40