Kellblog
JULY 11, 2020
Most companies — often due to the group consensus process used to create strategy — fail at rising to the challenge of picking and end up with multiple, strategic foci instead of a single, strategic focus [3]. For example, say it’s 2003 and you’re at CRM leader Siebel Systems. Closing Thoughts.
Neil Patel
SEPTEMBER 12, 2020
Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. Setting up a blog with a strong content management system helps to get ideas out in a sustained way. This is particularly true if you are already selling products at scale in the real world.
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SaaStr
APRIL 16, 2023
It’s about scale and revenue. At a high level, why are things scaling faster than ever from your perspective? Things are scaling faster. Yammer certainly scaled faster than I scaled back in the day with EchoSign or Aaron when he was here, but the pace of Slack. Jason : A lot has changed since then.
User Pilot
MARCH 23, 2022
Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. Reach out to promoters to ask for reviews or recommendations. NPS is a type of user survey developed in 2003 by Bain & Company. However, a short question with an 11-point scale (from 0-10 as seen below) is more common today.
Kellblog
JUNE 7, 2020
Having contemplated the bad things that can happen to your category and reviewed some basic principles of categories, there is only one answer to the question: lead. Ergo, vendors incented by economies of scale in go-to-market, were naturally aligned with buyers who wanted to buy more from fewer vendors. Lateral expansion.
Intercom, Inc.
SEPTEMBER 12, 2019
And make no mistake: this can happen at scale – as it did with Myspace, which died a public death despite having millions of users. As much as I like to bag on about Facebook, they were scaling at such a rate at that stage that the inevitable was going to happen. And it’s the system that’s at fault. And it did.
Valuize Consulting
JUNE 10, 2020
These customer success processes are often inefficient, haven’t been scaled to engage the full customer base and are hard to measure. Lean customer success is a continuous improvement methodology focused on engineering customer success processes to maximize their impact, efficiency and scale. Implementing lean customer success.
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