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Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

These customer success processes are often inefficient, haven’t been scaled to engage the full customer base and are hard to measure. Lean customer success is a continuous improvement methodology focused on engineering customer success processes to maximize their impact, efficiency and scale. Implementing lean customer success.

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A Look Back: Slack at $30,000,000 in ARR

SaaStr

It’s about scale and revenue. At a high level, why are things scaling faster than ever from your perspective? Things are scaling faster. Yammer certainly scaled faster than I scaled back in the day with EchoSign or Aaron when he was here, but the pace of Slack. We started development in early 2004.

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