Intercom, Inc.
JULY 2, 2020
But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.
User Pilot
MARCH 29, 2023
Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. They also rate highly how Appcues has been consistently improving the product and the responsiveness of the customer support team. according to G2 reviewers.
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Sales Hacker
SEPTEMBER 2, 2023
Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. Have you re-negotiated current contracts given the market? —- Robert Simmons – VP of Sales Yes, at time of renewal we’ve negotiated and came to mutually beneficial terms.
SaaStr
JANUARY 21, 2020
Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?
Andreessen Horowitz
SEPTEMBER 25, 2023
While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. The light bulb was invented in 1879, but it wasn’t until 1930 that 70% of US houses had electricity.
Sales Hacker
NOVEMBER 24, 2020
Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].
Kellblog
FEBRUARY 2, 2023
Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. Consumption purists (without ratchets in their contracts) may well find themselves swimming naked as the tide goes out. Siloed ops led to QBRs that resembled tag-team cagefights. Consumption pricing.
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