Software Engineering Underperforming Technical Team User Experience 
Intercom, Inc.
OCTOBER 13, 2020
ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. New software engineers quickly learn that a lot of complexity arises from error handling. Case study: Resolution Bot.
Intercom, Inc.
APRIL 22, 2021
If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? With his latest book, Staff Engineer , Will is hoping to answer all of these questions. What’s the right way to do this in your company? A tale of two career paths.
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Audacix
MAY 11, 2023
A vulnerability assessment tools or virtual app scanning for your software team has become as important as your git repository or your ticket management system. What are the benefits of using vulnerability assessment tools during software development? This cloud infrastructure also needs to be secured.
Audacix
AUGUST 3, 2018
Software testing has often been an afterthought for CIOs , software engineering managers and software development teams. Our Secret Toolbox will give you 10 ideas you can start exploiting straight away to tame your software testing costs and keep your team sane.
Intercom, Inc.
DECEMBER 21, 2021
Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.
Neil Patel
MARCH 4, 2021
When most people hear the word “bot,” they tend to think that it is something bad. It’s true there are bad bots. Some bots are so bad that they’ve given all bots a bad name. It is built with bad intentions and will either directly or indirectly worsen the user experience of the places it crawls.
Intercom, Inc.
AUGUST 18, 2022
Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. I am a staff engineer and I work on the front end.
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