SaaStr

OCTOBER 31, 2019

The next topic in our framework is retention, so, once you’ve acquired these customers and you start to scale the business, how should you think about the investment needed to retain those customers? SMB businesses just go out of business much more frequently, and so their gross retention numbers are going to be lower.

Cloud 100

Cloud Scale AWS Artificial Intelligence 100

Practical Advice on SaaS marketing

JULY 8, 2009

Baking is a more exact science - chemistry actually - and it requires precise measurements. Customer retention is essential to your business. They may not be familiar with the terms and conditions of SaaS contracts, so you'll need to provide an explanation. Most recipes for cakes are not very forgiving.

Marketing 100

Marketing SaaS Acquisition Business Model 100

ChurnZero

MAY 1, 2020

They caution that in uncertain and stressful conditions, our instinct is to “think about what programs to cut and revert back to old ways of working.” . So, you’d want to show the impact of increasing retention on corporate valuation and contextualize the software as the key to account expansion. Substantiate with social proof.

Business 53

Business Headcount Customer Success Leadership 53

User Pilot

APRIL 22, 2024

Trigger tooltips to provide contextual and personalized end-user support These are targeted pieces of information that follow advanced triggering conditions. Customize your conditions to trigger tooltips contextually with Userpilot. Review your performance by analyzing your funnels, paths, and retention metrics all in one place.

Strategy 104

Strategy Technical Review AI Search Technical Support 104

User Pilot

MARCH 14, 2024

Plus, the platform uses sophisticated data science capabilities to help you make better-informed, data-driven decisions to improve user experience. Comprehensive metrics : A dashboard that gives access to key metrics like churn rate , retention, and average order value for a quick health checkup of user groups.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

JULY 22, 2023

TL;DR Land and expand strategies can help you increase LTV, boost retention rates , lower churn rates , and build stronger customer relationships. Prioritize user adoption, set customer success goals, and collect feedback to keep retention rates high. upselling vs cross-selling). Source: Evernote.

Strategy 94

Strategy Sales Recruiting Customer Success Acquisition 94

User Pilot

AUGUST 29, 2021

Userpilot offers goal-based analytics to improve feature adoption , activation, user engagement , and retention. How can you improve long-term user retention? Amplitude’s Historical Count is an event property present in Funnel Analyses, Pathfinder, Event Segmentation, and Retention Analyses charts. Source: Amplitude.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98