Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. Alex: The other side of the equation on customer acquisition is monetization.

Payments 110

Payments Forecasting Payment Services Payment Solutions 110

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Baremetrics

MARCH 31, 2021

SaaS and subscription companies like yours need to collect and manage recurring payments at scale. Regular payment gateways like SagePay and WorldPay won't cut it. All the data your startup needs Collecting payments is just one step of effective subscription management. The platform's usage-based pricing (no monthly fees!)

Merchant Services 98

Merchant Services SaaS Payments Payment Services Payment Features 98

FastSpring

SEPTEMBER 24, 2020

Revenue vs. profit vs. income: The terms may seem synonymous and are sometimes even used interchangeably, but they tell different stories about a company. Revenue growth suggests an expanding business and in-demand product, but whether there is any financial gain for the business is determined by the income.

Payments 88

Payments Payment Methods Payment Features Payment Services 88

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaStr

APRIL 24, 2021

So many startups these days are claiming they have “ARR” from revenue that … doesn’t recur. Doesn’t ARR stand for Annual Recurring Revenue? ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring). .

Merchant Services 359

Merchant Services SaaS Payments Payment Solutions Payment Services 359

Baremetrics

APRIL 13, 2021

As a subscription-based business, choosing the right payments processor and setting up a recurring payment system for your customers is critical to running a successful company. In this guide, we'll go over how to set up recurring payments and handle invoicing in a manner that's streamlined, convenient, and low on fees.

Payment Features 98

Payment Features Merchant Services Payment Services Payments 98

FastSpring

JULY 16, 2019

You’re constantly racing against the clock to get your product off the ground and generating revenue as quickly as possible. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payment Methods 67

Payment Methods Payments SaaS Payments Payment Services 67

SaaStr

DECEMBER 10, 2019

You don’t need to be a math whiz to see that means it started slow and then truly accelerated only once scale was hit. 110% Net Revenue Retention and 8 2% Customer Retention from 81,000+ SMB Customers. Bill.com sells to very small businesses that do churn at a higher rate. Almost always. If you want to.

Payment Services 214

Payment Services Payments Payment Methods SMB 214

ProfitWell

NOVEMBER 6, 2019

The subscription revenue model is hardly new. It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. What is the subscription revenue model?

Payment Features 74

Payment Features Payments Subscription Revenue 74

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Subscription Payments B2B 52

SaaStr

DECEMBER 5, 2022

Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. Lever #1: Tactical retention. better at retention.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

Intercom, Inc.

MARCH 10, 2022

No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Payments become much more flexible to manage with integrations such as Stripe.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. Even when they scale, they eventually asymptote, and companies need to find new ways to grow. This can be new growth loops for the same product, or entirely new products.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

SaaStr

MAY 26, 2019

Its growth has been more slow-and-steady than traditional rocketship, crossing $69m in Q4 revenues (let’s call that $280m+ in ARR, so soon to be $300m) — growing 17% a year by revenue, and 10% a year by customer count. That is a similar revenue growth rate to Salesforce’s core CRM product. A few learnings: 1.

Scale 239

Scale SaaS Payments Payments Payment Services 239

Blulogix

JANUARY 9, 2024

Automation: A Game-Changer in Subscription Billing By BluLogix Team Welcome to the eighth installment of our series on selecting the right subscription billing platform. This efficiency is critical for scaling your subscription business. This data-driven decision-making is invaluable.

Payment Features 52

Payment Features Payment Services Subscription Payments 52

SaaStr

APRIL 6, 2021

Growth fueled by the addition of transactional revenue, not SaaS revenues. Olo’s explosive growth in the past 24 months prior to IPO wasn’t fueled so much by its SaaS revenue, but by transaction revenue as part of orders. As last as 2018, 93% of Olo’s revenue was pure SaaS.

Merchant Services 252

Merchant Services SaaS Payments Payments Payment Services 252

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. Expansionary revenue.

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale. But getting paid in a simple ACH or credit card payment each month can be magical. Annual contracts require P.O.,

SaaS Payments 269

SaaS Payments Payment Services Scale Payments 269

User Pilot

OCTOBER 24, 2023

Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events. Source: Hotjar.

Pricing 96

Pricing Payment Solutions SaaS Payments Payments 96

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

SaaStr

JULY 26, 2022

Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Be relentless about building features that increase retention. Even modest impacts to churn for SMBs can have a huge impact on your business. And measuring it.

SMB 358

SMB Churn Payment Services SaaS 358

User Pilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Want to reduce customer churn?

SaaS Payments 94

SaaS Payments Churn Underperforming Technical Team Payment Methods 94

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Neil Patel

DECEMBER 8, 2020

In this post, I’ll dive deep into how to use Facebook Watch for marketing, now that the platform has matured. Facebook is still experimenting with different content types by adding, subtracting, and tweaking to find the right balance for their platform. In August 2020, Facebook launched its new music discovery platform, Facebook Music.

Payments 129

Payments Payment Methods Mobile Engagement 129

ProfitWell

NOVEMBER 21, 2019

The way you process B2B payments matters. To keep your company thriving, you need a fast, reliable method for collecting payments for services rendered. Understanding the intricacies of the B2B payments process, and the solutions that can help, will ensure that you’re never struggling to receive these payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

Baremetrics

MARCH 24, 2021

Running a SaaS or subscription business takes a lot of work, but you can save time by automating the subscription billing process with the help of the right payment system. Ultimately, subscription management requires the right payment processor, but that's just one tool in the stack. Automate your billing processes.

Payment Services 78

Payment Services Payment Features Systems Review Payments 78

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 86

Churn Payments SaaS Payments Payment Solutions 86

ProfitWell

MARCH 25, 2020

We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. Retention capitalizes off of customers you already have.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52

Finance Payments Revenue Payment Solutions 52

OPEXEngine

MAY 18, 2021

Growth Stage – Scaling the Business, and . The following 4 metrics are critical to the valuation of a private SaaS business. SaaS Metric #1 – Annual Recurring Revenue (ARR). ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. Book the demo to see how! What is CAC payback?

SaaS Payments 97

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 97