SaaStr

DECEMBER 3, 2023

CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software.

SaaS Payments 201

SaaS Payments Metrics Payments SMB 201

SaaStr

AUGUST 24, 2022

Of course, their margins are lower than a pure software play (more on that below). Driving up sales rep efficiency is key to driving up margins. SMB sales (most of Toast) is very tough to do without a highly efficient and effective sales force. 5 Interesting Learnings: #1. This is useful to see broken out.

SaaS Payments 285

SaaS Payments Scale SMB Payment Solutions 285

Neil Patel

DECEMBER 8, 2020

They’re not using time tracking software. Or, they’re using a solution that doesn’t fit with their business. Because no one should suffer any longer, I’m going to share the top five time tracking software options on the market today. The Top 5 Options for Time Tracking Software. There is no third reason. Scheduling.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Note: From global payment processing to global VAT and sales tax management, FastSpring is the easiest way to sell around the world. About Our Presenters.

Pricing 135

Pricing Payment Solutions Payment Services SaaS Payments 135

SaaStr

NOVEMBER 19, 2020

But, there are still many interesting things we can learn from Shopify, especially since it sells to so many SMBs, has been late to go upmarket, and combines a payments/fintech element with pure SaaS. Sales might want a tighter “gate” to convert to paid. Subscriptions can fuel payments and merchant revenue.

Payments 332

Payments Merchant Services Payment Solutions Scale 332

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. Both of you sell into SMBs, which is a notoriously difficult segment. Now we’re over a billion dollars.

Payments 102

Payments Forecasting Payment Services Payment Solutions 102

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back. It might sound like a simple task, but choosing an enterprise CRM solution is difficult.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SaaStr

JUNE 27, 2019

This removes friction from the sales process, leading to a higher and faster close rate. It may be the most successful SMB-focused app of our current generation. Bigger customers though find most monthly payments a huge accounting headache. If you take the monthly option away, you just make buy your app harder.

Pricing 179

Pricing SaaS Payments Payment Solutions Payment Services 179

SaaStr

JULY 20, 2022

While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR. ” But it’s also a reminder how hard it is to combine services, hardware and software and make money from SMBs. #3. Many SMBs just prefer it. #4.

SaaS Payments 235

SaaS Payments Scale Payment Methods Payments 235

SaaStr

MAY 25, 2022

Fast forward to today, they are now crossing $500,000,000 in ARR growing modestly but consistently at 14% Year-over-Year: They’re also a case study of sloooowly going upmarket from the original PLG SurveyMonkey self-serve days to a sales-driven motion and product. It’s not always best to force annual payments.

Scale 235

Scale Payments Payment Solutions Payment Services 235

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I What success looks like for using both together.

Scale 147

Scale Sales Payment Methods Merchant Services 147

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

SaaS Payments 273

SaaS Payments Sales Hiring Scale SMB 273

SaaStr

JULY 14, 2020

With SaaS sales, annual price or monthly price that’s billed annually? This removes friction from the sales process, leading to a higher and faster close rate. It may be the most successful SMB-focused app of our current generation. Bigger customers, though, find most monthly payments a huge accounting headache.

Pricing 222

Pricing Payment Solutions Scale SaaS Payments 222

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. This leaves the sale of the business a lot more vulnerable to the market.

Software Review 146

Software Review Technical Review Development Team Review Branding 146

SaaStock

JANUARY 25, 2019

Trailblazing through their home continent, venturing successfully onto the world stage or changing from on-premise software to SaaS, these companies could have a postal code in any SaaS hotspot in the world. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. We can’t wait to meet them. Superlógica.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Point Nine Land

JANUARY 2, 2019

50 B2B software marketplaces listed & four observations 50 Shades of SaaS App Stores - Spreadsheet If you’d like to be notified of our next posts you can subscribe to our newsletter. As the SaaS industry is reaching maturity, the app store model is becoming increasingly important. a security audit). a security audit).

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

Sales Hacker

APRIL 15, 2021

Yep, the typical over-confident sales guy. Kind of like on a sales call. Tempo on the sales call and in the sales process is everything for us. Our solution today vs. three years ago is at least two to three times more complex. One of my wife’s work colleagues challenged me to a game of chess. You’re losing tempo.

Sales Hiring 138

Sales Hiring SaaS Payments Payment Solutions Sales 138

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. Start with your existing sales and see where there’s interest from existing buyers. David used the U.S. as an example: “You charge in U.S.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Sales Hacker

AUGUST 7, 2020

Fortunately, more organizers than ever before are consciously seeking out female sales experts for panels, presentations, and podcasts. At Sales Hacker, we’re serious about diversity, and for that reason, we’ve compiled a list of 530+ female sales experts to consider for your next event. Sales Development. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Tom Tunguz

JULY 15, 2019

Design is next, followed by Sales and Finance. HR and Sales dominated, with IT a close third. Applications are software used by business users. Platform includes products that help developers to build applications: payment gateways and low code platforms. These are very different buyers than I expected.

Enterprise 193

Enterprise Payments Payment Solutions SMB 193

Stax

NOVEMBER 20, 2023

With 71% of surveyed shoppers doing their holiday shopping on Small Business Saturday, SMBs can maximize holiday sales by participating. Check out the remarkable benefits it provides in terms of boosting sales , enhancing customer loyalty, and strengthening community ties. Why Participate in Small Business Saturday?

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

SaaStr

SEPTEMBER 9, 2021

Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. The payments / fintech side of Bill took a decade to come together. Bill.com has a direct sales force, even at $2k ACV.

SaaS Payments 56

SaaS Payments Payments Payment Services Scale 56

Baremetrics

JANUARY 24, 2021

A year earlier we’d launched the MVP of the model allowing SMB customers to input a credit card to get access to the platform, but we hadn’t had a chance to dedicate time or resources to optimizing a proper SaaS onboarding funnel. The system was too flexible and didn’t provide enough guidance and structure for those going through enrollment.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

OPEXEngine

JANUARY 11, 2022

There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. Many times, a customer can just use a credit card to start using a vendor’s solution. New tracking systems and processes. Four pricing models.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

SaaStr

MARCH 31, 2022

So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. million subscriptions transacted and Google’s marketplace has seen 3X growth in SaaS sales. Jabari Norton. Crowdstrike.

Scale 193

Scale Marketplace as a Service Cloud SaaS Payments 193

FastSpring

OCTOBER 18, 2018

The traditional software licensing model is outdated. And if your current customers happen to outgrow their current solution, there’s an opportunity for upselling too since you can simply move them into a higher tier. Offering subscription plans helps cut down on the uncertainty surrounding one-time sales.

Payment Features 61

Payment Features Payment Services Subscription Payment Methods 61

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. What is the right way for startup founders to address sales rep onboarding? Missed the session?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Krish Subramanian: We are software engineers by training. What questions reveal the most?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Sales & Marketing Metrics. Once the 1.5x

Finance 85

Finance Payments Revenue Payment Solutions 85

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. Sales pitch exists even for freemium tools. It involved a sales cycle that took months to generate revenue.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. Direct Sales. Inside Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. What is inside sales?

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Tom Tunguz

JUNE 26, 2013

I count seven major categories of innovation to date: Math Based Currencies/Payment Networks - Bitcoin might be the most well-known and best publicized math-based currency, but there are a handful of others in the market, like OpenCoin and LiteCoin. This is a boon to merchants whose payment fees shrank.

Merchant Services 100

Merchant Services Payments Point of Sale Startup 100

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Sales & Marketing Metrics. Once the 1.5x

Finance 52

Finance Payments Revenue Payment Solutions 52

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. Purchasing a solution is the easy part. But where to begin?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100