Payment Solutions Payments Retention Underperforming Technical Team 
Stax
FEBRUARY 28, 2024
Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). How do you add payment processing capabilities to your software?
User Pilot
MARCH 25, 2024
What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. Use checklists to guide users toward key actions within your app. Collect customer feedback to improve your customer retention strategy.
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Intercom, Inc.
JANUARY 23, 2020
The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product. Today they boast more than 20 integrations.
User Pilot
APRIL 15, 2024
In-app support strategies to eliminate them. Increased retention. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides. Increased retention : Customers who feel heard and valued are more likely to become loyal advocates.
Stax
JANUARY 8, 2024
For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.
User Pilot
MARCH 23, 2023
And how can customer success teams address them to ensure product growth? The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. 3: Poor customer service or experience with the sales teams can make customers churn.
Casey Accidental
OCTOBER 27, 2020
In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms. Integration Platforms.
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