SaaStr

JUNE 7, 2019

With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Securing payments.

SaaS Payments 169

SaaS Payments Payment Services Payment Methods Payment Solutions 169

User Pilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? TL;DR No-code SaaS tools are software products that allow users to create applications, websites, or in-app experiences without writing any traditional programming code.

SaaS Payments 86

SaaS Payments Payment Methods Payment Solutions Payment Services 86

Subscription Flow

MAY 30, 2024

As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. Acquire data analytics about their service’s performance. Automate all billing.

Merchant Services 52

Merchant Services Payment Solutions Payment Services SaaS Payments 52

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Activation funnel.

SaaS Payments 89

SaaS Payments Payment Services Payment Methods Payment Solutions 89

SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Brex then scaled its payments business quickly. Shopify identified its ICP as individuals and businesses looking for easy tools to start an online e-commerce store. Delight customers.

Payments 188

Payments Payment Methods Embedded Payments Scale 188

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Subscription Flow

DECEMBER 11, 2023

Next, these subscription businesses need to plan and go for scaling subscriptions. As a subscription retailer, you need to scale subscriptions and grow your business with time. Also Read: Scaling Subscription Business With Easier, Faster, and Smarter Recurring Payments Processing What Subscription Businesses Need to Scale?

Scale 52

Scale Payment Features SaaS Payments Payment Services 52

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. This article offers tips for optimizing pricing and packaging of your SaaS products in a less-than-stellar economy: What is stagflation?

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

Baremetrics

APRIL 13, 2021

As a subscription-based business, choosing the right payments processor and setting up a recurring payment system for your customers is critical to running a successful company. In this guide, we'll go over how to set up recurring payments and handle invoicing in a manner that's streamlined, convenient, and low on fees.

Payment Features 98

Payment Features Merchant Services Payment Services Payments 98

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. In this guide, we compare five solutions by looking at the billing and subscription management features they provide and the additional features they offer — starting with a deep dive into our solution for SaaS companies, FastSpring. Manage active subscriptions (e.g.,

Payment Services 124

Payment Services Payment Features Merchant Services Payments 124

Subscription Flow

MAY 22, 2024

First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. Why is CLTV an important SaaS metric? Let’s imagine a SaaS company called “ConnecTech” that offers project management software for small businesses.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Payments Technical Advisors Payment Solutions 93

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

SaaStr

APRIL 24, 2021

A lot of our SaaS older times don’t quite know what to make with a lot of B2B startups these days, let alone some public SaaS companies. But like “Cloud” and “SaaS”, its definitely has evolved. But like “Cloud” and “SaaS”, its definitely has evolved. Only half does.

Merchant Services 359

Merchant Services SaaS Payments Payment Solutions Payment Services 359

Stax

JANUARY 29, 2024

In today’s fast-paced business landscape, efficient and seamless payment processing is paramount to your bottom line. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

User Pilot

MAY 26, 2024

TL;DR Customer Effort Score (CES) is a metric used to measure how much effort a customer has to put in to resolve an issue , complete a transaction, or achieve their goal while interacting with your product or service. CES surveys help you to pinpoint user friction , improve customer satisfaction , and boost customer loyalty and retention.

Payment Methods 78

Payment Methods Scale SaaS Payments Payment Solutions 78

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. We also share onboarding best practices and how Userpilot can help you implement them.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

APRIL 15, 2024

Increased retention. There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Generic support without any personalization. Steps to eliminate customer pain points: Offer personalization with omnichannel support.

Communication 93

Communication SaaS Payments Payment Solutions Payment Methods 93

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 89

SaaS Payments Churn Underperforming Technical Team Payment Methods 89

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. Why do developers love SaaS products?

SaaS Payments 236

SaaS Payments Metrics Payment Methods Scale 236

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments?

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

ProfitWell

NOVEMBER 21, 2019

The way you process B2B payments matters. To keep your company thriving, you need a fast, reliable method for collecting payments for services rendered. Understanding the intricacies of the B2B payments process, and the solutions that can help, will ensure that you’re never struggling to receive these payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

User Pilot

MAY 9, 2024

TL;DR Amplitude Analytics is a product analytics platform best known for its superb event-tracking and digital analytics capabilities used in conversion optimization and customer retention. Google Analytics is a freemium website analytics software offering users robust customer analytics capabilities. Amplitude’s main dashboard.

Payment Services 84

Payment Services Payments Payment Solutions SaaS Payments 84

Intercom, Inc.

DECEMBER 31, 2019

Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services. The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

User Pilot

JANUARY 26, 2023

Send payment reminders both through email and in-app to prevent involuntary churn. Net Promoter Score system The Net Promoter Score (NPS) is a CX metric to track customer loyalty by asking users how likely they are to recommend your product or service to others on a scale of 0 to 10. Churn and retention are inversely correlated.

SaaS Payments 94

SaaS Payments Payment Solutions Metrics Payment Methods 94

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

SEPTEMBER 26, 2019

So, despite SaaS multiple and the public markets being at near record highs, we’ve seen things start to … wobble a bit overall in tech: The WeWork IPO simply failed , and the Peloton and Direct Smile IPOs were broken. One of the greatest SaaS companies of all times, but still, it turned out to be mortal. Slack is mortal.

SaaS Payments 277

SaaS Payments Sales Hiring Scale SMB 277

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

FastSpring

JULY 16, 2019

One of the best ways to reduce costs and decrease time-to-market is to use a SaaS-friendly billing system. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payment Methods 75

Payment Methods Payments SaaS Payments Payment Services 75

User Pilot

MAY 8, 2024

Satisfying customer needs is essential for retention and loyalty. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service.

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payments 90

User Pilot

MARCH 25, 2024

While acquiring new customers is important, it’s more expensive than customer retention. Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service.

Underperforming Technical Team 80

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 80

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter.

Scale 196

Scale SaaS Payments Scaling SaaS 196

User Pilot

APRIL 29, 2024

TL;DR Segmentation is a process of grouping customers by shared characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This enables more personalized and impactful approaches to meet customer needs.

Payment Solutions 81

Payment Solutions SaaS Payments Payment Methods Payments 81

SaaStr

MAY 8, 2021

I felt like when I was a SaaS CEO and had to go profitable, they helped saved my rear. But as time has gone by, and I’ve worked with more SaaS companies, I’ve also seen the downside of annual contracts at many start-ups as well: Annual deal collections can be tough for start-ups. This is still true. So for sure, do that.

SaaS Payments 261

SaaS Payments Payment Services Scale Payments 261

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. helps with high-touch marketing through social media campaigns and gives insights to improve the buying process. GetResponse enables email campaign tracking and simplifies connecting with potential customers.

Payment Solutions 92

Payment Solutions Data Analysis Software Review SaaS Payments 92

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Acquisition 88

Acquisition SaaS Payments Payment Methods Metrics 88