FastSpring

SEPTEMBER 2, 2020

Lifetime Value (LTV) is a metric that shows the average revenue generated by a customer before they churn. By calculating your customer’s LTV, you can get a better idea of how much each new customer will add to your overall revenue and how much you can justify spending on customer acquisition. In doing so, their LTV tripled.

Scale 146

Scale Payment Methods Payments SaaS Payments 146

FastSpring

DECEMBER 8, 2022

Look for existing ecosystems of websites, communities and social presence that exist in that geography around your topic. “So Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. We knew just the person to talk to — Andy Meadows, Head of Partner Success at Payrix.

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. Monthly recurring revenue. The average revenue per user. Price increases.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? What is the process to do it efficiently? Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

FEBRUARY 12, 2021

See what the top 10 platforms you should be looking at in 2021 are to make an informed decision for your business needs. Enterprise CRM vs. SMB CRM. Additionally, unlike small CRMs, enterprise CRM platforms are usually able to connect with many other tools. Looking for the TL;DR? 10 best enterprise CRM solutions for 2021.

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

APRIL 17, 2021

Perhaps the most interesting thing is just how similar both these website-builder-plus-ecommerce companies are. It’s growing at the same rate (~30%), booming from ecommerce (+78% for Squarespace, +60% for Wix). Over $500,000 revenue per employee. Monetizing ecommerce via subscriptions, but not payment processing.

Payment Methods 334

Payment Methods Merchant Services Payments Payment Services 334

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this?

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? So when Oracle acquired Siebel, funnily enough, they had this hidden gem, which was Siebel on Demand, which was a SaaS CRM platform, competing with the likes of SalesForce.com, that Oracle had acquired. How does Vikas think about professional services?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

Neil Patel

DECEMBER 23, 2020

These zero-dollar-per-month platforms are packed with great features. HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. You’ve got options.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Casey Accidental

DECEMBER 11, 2023

Format changes are usually only required around platform shifts already occurring or platform shifts a larger company is trying to drive. This is creating a new value proposition for your existing audience so that you can acquire, retain, and/or monetize them better. I have written more about platforms here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Sales Hacker

NOVEMBER 15, 2017

Account-Based Everything / Revenue. Annual Recurring Revenue. Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . AB Testing.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Baremetrics

NOVEMBER 9, 2021

An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Which was that pioneering inside sales motion driving a lot through online and through WebEx at the time.

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Our Head of Sales Ops, Jeff Serlin, and our Director of Demand Generation, Brian Kotlyar, on how sales and marketing should work together to build a single revenue plan. Jeanne DeWitt talks driving expansion revenue.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

OPEXEngine

SEPTEMBER 10, 2020

Here are a few of the trends that we are hearing about from CFOs, investors and lenders: Flexible pricing models and payment terms: A couple of things are happening here. Many are experimenting with changing subscription lengths to accommodate new customers and conversely, extending contracts beyond 12 months to lock in enterprise customers.

Payment Services 59

Payment Services SaaS Payments Trends Payment Solutions 59

Aaron Beashel

MARCH 9, 2018

They use marketing tactics like search engine optimization & virality to attract people to their website, where a portion of them will then signup and start using the product. Revenue Model – A description of how the company generates revenue. What about the appropriate security certificates and practices?

Scale 192

Scale SaaS Payments B2B Strategy 192

Intercom, Inc.

JANUARY 23, 2020

Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Barely over five years old, the company has analyzed over 200 million subscriptions and over a billion customer transactions. Top companies have responded to shifting dynamics, moving from product to platform.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Prior to Pipe, Harry co-founded Skurt raising over $11M in the process before being acquired by Fair.com. And what are the drivers?

SaaS Payments 217

SaaS Payments Payment Methods Finance Payments 217