Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. But there's an urgent need for technical resources within growth teams.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Solution: Invest in a revamped data infrastructure.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we cracked open a basic programming book and we started learning how to write our first lines of software together.

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B2B B2C Scale New CTO 132

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And at that same time I met two Stanford computer science students. They were building time and expense software. And so we started building a cloud solution, but it was a long arduous journey.

Sales Recruiting 162

Sales Recruiting VP of Engineering Scale SaaS Payments 162

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. She’s looking forward to helping BetterCloud scale and become one of the most reliable solutions that customers use. What does your role as the CTO entail?

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. .” Time Is Money: Focus On Your Core Competencies. Chargify has made our business much stronger!

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. How to Screw Up Your Software Pricing and Packaging Completely.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Solution: Invest in a revamped data infrastructure.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I’m sure many of you use New Relic.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

DECEMBER 13, 2019

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So how did that experience impact your operating mentality and I guess what were your biggest takeaways from that experience? And that was one of the things that I had learned from an operating standpoint.

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. When you’re selling B2B or enterprise subscriptions, showcasing value throughout the sales process is a must. Contract length.

B2C 52

B2C Subscription Payment Features Payments 52

Outseta

OCTOBER 15, 2018

If you’re reading this post, this probably isn’t news to you. I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

Sales Hacker

JUNE 12, 2020

Leverage the prospect’s buying process (08:04). ? Find innovators (10:36). ? Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? I demand payment upfront. Leverage the prospect’s buying process (08:04).

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40