Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. And with customer success metrics, you can measure whether your efforts are working.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

Totango

JULY 16, 2019

The goal in this nurturing approach to customer relations is to yield stable profits over many years. By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

The goal in this nurturing approach to customer relations is to yield stable profits over many years. By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

Totango

MAY 15, 2019

This way, every customer interaction is informed by as much personal information as possible. Creating a customer-centric culture means encouraging customer success teams to shape their everyday workflow around delivering customer lifetime value. Why a Customer-Centric Culture Matters.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87