Remove Interviewing Remove Payment Features Remove Technical Support
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Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

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Your guide to a successful live chat support implementation

Intercom, Inc.

. “Live chat support helps your visitors get the answers they need right away” Live chat support helps your visitors get the answers they need right away, decreasing the chances of them leaving your site for a competitor’s, writing a negative review, returning a product, or canceling a subscription.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

User Pilot

Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Userpilot survey templates.

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Buy vs. Build: The Subscription Billing Iceberg Effect

Chargify

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Then, I found myself interviewing here in Seattle with Jeff Bezos, 23 and a half years ago, to become Amazon’s first Worldwide VP of Customer Service, which I did for about three years. We then interviewed the company to find out more details. We got acquired by the large U.S. So, what is the value there?

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How to Become a Customer Support Specialist [+Tools and Resources]

User Pilot

Create Support Documentation : Develop and update support materials such as FAQs, user guides, and troubleshooting documents to assist customers in finding solutions independently. Consider taking online courses or certifications related to customer support and software products.

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What Is Enterprise OEM Software Licensing?

Sales Hacker

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. so the periodic payments can be invoiced. OEM support.