Totango

JULY 16, 2019

By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Take the information and use it to generate customer value. . Track the Right Metrics.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

There are several key goals of the customer-centric enterprise : Share information across the enterprise to surround the customer with personalized service. Product Usage: We’ve noticed you’ve been using X feature more recently. In each case, the upsell campaign should be based on account-specific information.

Customer Success 75

Customer Success Product ROI Enterprise Metrics 75

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. Such information can be viewed across customer segments to provide insight into the success or failure of certain tactics which, in turn, guides future engagements. Adoption Metrics.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

Totango

JULY 16, 2019

By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Take the information and use it to generate customer value. . Track the Right Metrics.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

FEBRUARY 15, 2022

Analyze information, develop improvement plans and measure results of these plans both regarding metrics and important results. Design, develop, and deliver operational reports and analyses, i.e., the status of findings, report of unworked opportunities, and projected cost savings/increased revenue that demonstrate product ROI.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

This way, every customer interaction is informed by as much personal information as possible. The voice of the customer is heard in every piece of information you collect. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

This way, every customer interaction is informed by as much personal information as possible. The voice of the customer is heard in every piece of information you collect. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88