Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This way, every customer interaction is informed by as much personal information as possible. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

JULY 16, 2019

By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This way, every customer interaction is informed by as much personal information as possible. The customer’s use of the product.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88

Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. There are several key goals of the customer-centric enterprise : Share information across the enterprise to surround the customer with personalized service. Metrics that Reveal Upsell Opportunities.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. Such information can be viewed across customer segments to provide insight into the success or failure of certain tactics which, in turn, guides future engagements. Adoption Metrics.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

CustomerSuccessBox

JUNE 8, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

JULY 16, 2019

By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48