Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. Share Insight Across the Enterprise.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

APRIL 5, 2019

Every company is different and every customer comes in with different expectations, but these broad areas cover most of the key insights into customer satisfaction: Business Metrics: Measuring how engagement affects revenue. Adoption Metrics: Measuring the customer’s use of the product. Revenue or logo churn. Gross upsell.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

Totango

MAY 23, 2019

There are several key goals of the customer-centric enterprise : Share information across the enterprise to surround the customer with personalized service. Proactively engage customers with personalized campaigns. Product Usage: We’ve noticed you’ve been using X feature more recently. Nurture the growth of each account.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. Share Insight Across the Enterprise.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

FEBRUARY 15, 2022

Create a customer success playbook and programs that increase customer satisfaction, loyalty and retention, product adoption, and engagement. Ensures direct reports are aware and follow established ethical business practices and the Company’s Code of Conduct to create a supportive and productive working environment.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. This way, every customer interaction is informed by as much personal information as possible. Proactively engage customers. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. This way, every customer interaction is informed by as much personal information as possible. Proactively engage customers. The customer’s use of the product. The customer’s product ROI.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87