Intercom, Inc.
NOVEMBER 30, 2021
With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.
Intercom, Inc.
JULY 26, 2022
These are activities such as searching for information, switching between apps, and chasing status updates. “68% 68% of employees spend at least 30 minutes a day switching between apps. Use automation to make your headcount count for more. This doesn’t just slow your business down; it slows your customers down, too”.
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SaaSX
FEBRUARY 28, 2021
For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. Ideally, as a company scales, headcount doesn’t scale exactly in tandem. Ah…you know there can’t be a B2B software article that doesn’t mention churn, right?
Chart Mogul
AUGUST 15, 2019
return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Once the 1.5x 2 Main approaches to RBF.
Sales Enablement, SaaS and Growth
JULY 24, 2018
I’ve been working within the software as a service (SaaS) industry for more than five years now. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate. Retention trumps acquisition.
User Pilot
APRIL 7, 2022
You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. Get a demo and see how!
SaaStr
MARCH 17, 2020
Our net retention rate was over 130%, so we have this really great pool of customers that all we needed to do was kind of find them. It’s almost like a point system where if you do this, then you get Y. In one situation, you probably need some sort of a software solution. What am I going to get?
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