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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

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4 ways your support team can boost efficiency and do more with less

Intercom, Inc.

Loyal, engaged customers are the lifeblood of your company’s success, providing a steady and reliable revenue stream as well as positive word of mouth for your brand. These are activities such as searching for information, switching between apps, and chasing status updates. “68% Integrated tech stacks = improved efficiency.

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How Revenue-Based Financing Works and What RBF Providers Care About

Chart Mogul

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85
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5 Things to Know About Running a Capital Efficient Software Company

SaaSX

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. It can make the difference between needing to make deep cuts when the business climate gets rocky versus making slight adjustments. Revenue per Employee. What Is Capital Efficiency?

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How Revenue-Based Financing Works and What RBF Providers Care About

Chart Mogul

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52
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UX Analytics 101: How to Collect and Use User Data in SaaS

User Pilot

You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. Get a demo and see how!

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Understanding the Real Impact of Improving Customer Retention

ChurnZero

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Q&A Recap.