Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

JULY 26, 2022

These are activities such as searching for information, switching between apps, and chasing status updates. “68% 68% of employees spend at least 30 minutes a day switching between apps. Use automation to make your headcount count for more. This doesn’t just slow your business down; it slows your customers down, too”.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

User Pilot

APRIL 7, 2022

You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. Get a demo and see how!

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

SaaStr

MARCH 17, 2020

Our net retention rate was over 130%, so we have this really great pool of customers that all we needed to do was kind of find them. Another way that customers become advocates is a personal relationship with the account team. It’s almost like a point system where if you do this, then you get Y. What am I going to get?

Scale 146

Scale Payment Services Sales Hiring Payment Methods 146

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Q&A Recap.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. Right now, learning for companies is only at 10% online. Matt Garratt: Go to the next slide.

Sales Hiring 166

Sales Hiring Scale SaaS Payments Payment Services 166

Intercom, Inc.

AUGUST 29, 2019

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172

Scale Sales Hiring Scaling Payment Services 172