SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? It was a tough growth environment, but it feels like it’s changing in 2023.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. Plus, 65% of the average company’s revenue comes from existing customers – so it pays off in the long run to keep them happy.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

OpenView Labs

MARCH 10, 2019

But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. We want to make sure that we are setting our customers up for success.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). What complicates this model is the high-velocity it operates on; many clients commit within 90 days or faster. The annual on target earning (OTE) of this POD should not exceed 40% of annual revenue.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Again, it was an easy to use model which scaled effective decision-making. Economies of scale. Operational efficiency. Good decision-making is extremely important. Brand equity. Customer data.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

MARCH 15, 2024

Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue. Have There Been Any Big Changes for Vimeo Related to Efficiency? In 2021, revenue per employee was around 80k to 100k.

AI Search 216

AI Search SaaS Advertising Sales Hiring 216

ChurnZero

DECEMBER 2, 2022

All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience. Why not use revenue or multiple factors to segment? Alli: Customer employee headcount aligned well for us with contract value and customer revenue. We want highly skilled CSMs in each segment.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98