Headcount Operational efficiency. Retention Scale 
Intercom, Inc.
SEPTEMBER 8, 2021
Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Powering support at scale. Here’s how they’re doing it. What is proactive support?
OpenView Labs
MARCH 10, 2019
But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. The challenge was retention. Making Customer Success Scalable.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
AUGUST 16, 2022
Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.
Sales Enablement, SaaS and Growth
MARCH 23, 2020
One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. Economies of scale. Brand equity.
Point Nine Land
APRIL 21, 2021
Since then, I have been leading Uberall product team, which we’ve scaled from 3 people to 12 people over the past 5 years. There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”.
SaaStr
MARCH 15, 2024
How Does Vimeo Handle Long-Tail PLG vs. a Very Sales-Led Motion? If you try to mine too aggressively from free until they’re paid and before you have that engagement, you will pay for it on the other side with quality and retention. His focus is not on operational efficiency but on operational proficiency.
ChurnZero
DECEMBER 2, 2022
All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience. Q: Were the sales projections based on a white space analysis? Alli: Sales projections were based on both white space and sales forecast. We want our CSMs focused on adoption, optimization, and retention.
Expert insights. Personalized for you.
237 
Let's personalize your content