Intercom, Inc.

AUGUST 26, 2020

. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support. In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. It’s the vehicle for delivering the experience your customers expect at the scale your business needs.

Trends 233

Trends Scale Headcount Technology 233

Sales Hacker

JULY 8, 2020

Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Michael talks about how he does that at scale and how he thinks about scale. Michael talks about how he does that at scale and how he thinks about scale.

Scale 114

Scale Scaling VP of Engineering Technical Review 114

Intercom, Inc.

MAY 9, 2018

So here’s my definition: Business Operations is a function that is uniquely positioned to solve certain classes of problems for rapidly scaling organizations. It’s easy when R&D, Marketing, Sales and Finance all fit in a single room and two pizzas are sufficient to feed everyone. Market research.

Scale 182

Scale Sales Hiring Headcount Scaling 182

BetterCloud

DECEMBER 16, 2020

In a recent report by Forrester Research titled “ Best Practices for Software-As-A-Service Operations ,” Politis’ notion was confirmed—again. As part of this report, Forrester interviewed enterprise IT leaders to understand the current challenges and best practices for mastering SaaS at scale. Bill Martorelli, Forrester Research.

Enterprise 52

Enterprise SaaS Scale Headcount 52

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. As such, leaders must engage more of their customers at scale through digital programs that support low-touch segments with a more focused approach than ever before. It’s about time CS gets the same attention as sales. A few common themes emerged.

Trends 98

Trends Customer Success Sales Hiring Scale 98