Intercom, Inc.

AUGUST 20, 2019

There’s been a lot of discussion around the role of SDRs in modern sales, and what’s changed about the role over the past decade. However, one thing that hasn’t changed is the following: almost every SDR’s goal is to be promoted into a closing sales role, usually as fast as possible. There are a few reasons behind this. Here’s why.

Sales Hiring 35

Sales Hiring Underperforming Technical Team Sales Headcount 35

OpenView Labs

JUNE 10, 2019

It’s easy to forget that SaaS product management is a relatively new, and still emerging, function. For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). Role of Product Manager.

Management 55

Management SaaS Scale Sales Recruiting 55

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. 12 steps to build a world-class sales team.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. To maintain quality as you scale, don’t compromise your bars on hiring – even if you’re doing it under pressure.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. Short on time? The second is employees.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Below is a lightly edited transcript of our interview. We got sales leads. We were closing deals.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174