Valuize Consulting

OCTOBER 7, 2021

In this article, we introduce a new Customer Success metric to help you effectively measure the impact of your CS organization, definitively prove the ROI of Customer Success and garner eager investment from your CFO. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.

Customer Success 52

Customer Success New CTO Scale Headcount 52

OPEXEngine

FEBRUARY 13, 2020

In the best companies, these systems are well integrated, giving management critical insight into performance, with tight forecasts. These new management structures in SaaS companies reflect the imperative to manage and track customers, products and employees strategically throughout the entire business lifecycle.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

OPEXEngine

NOVEMBER 11, 2020

Accurately forecast revenue retention and expansion. Drive new levers of growth. Through this work, it can drive new revenue opportunities. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Strategically allocate CS resources. The team involved is simple too.

Startup 91

Startup Scale Systems Review Technical Review 91

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Katie Costello, Meghan Rimol: “Gartner Forecasts Worldwide Public Cloud Revenue to Grow 17% in 2020”. Frontegg is backed by Pitango, i3 Equity, and Global Founders Capital.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

SmartKarrot

FEBRUARY 16, 2022

Ben Murray is a Certified Public Accountant whose passion for SaaS metrics, financial performance, subscription economy, forecasting, and SaaS operations drove him to kick start blogging on the same. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Ben Murray. Dharmesh Shah. Jason Lemkin. Mamoon Hamid.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SmartKarrot

OCTOBER 29, 2021

Since there can be subjective judgment regarding customer sentiments, the CCO has hands-on experience utilizing NPS (Net Promoter Score), ARR, MRR, Customer Health score , Friction points, forecast of customers, revenue, brand-specific shares, social engagement trend shifts, tone of comments, tone & context of mentions, etc.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. And so I think through your planning process, obviously, like any forecast, you’re going to have, “What’s your call? How should the success of marketing be measured?

Scale 245

Scale Sales Hiring Sales Recruiting Sales 245

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. That means we need new pricing models, we need to figure out new delivery mechanisms for our data, so on and so forth. So I found myself in London, a one of one employee introducing this new brand to advertising agencies in Europe.

Payment Features 114

Payment Features Subscription Scale Underperforming Technical Team 114

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Sales Hacker

DECEMBER 10, 2024

It’s in New York. The other thing is, I live in New Orleans. Levelset was the only venture-backed company in New Orleans. I remember there was this podcast. I don’t even know if it exists anymore. Bowery Capital. The Bowery Capital Startup Sales Podcast. Martin Roth: [7:54] Please have him reach out to me.

Scale 114

Scale Sales Hiring Scaling CTO Coach 114

Sales Hacker

FEBRUARY 4, 2025

So you guys are open up a new chapter down there. Casey Woo: Yeah, I, I have a thing where when I start a new CFO role, I sit down the entire team and I think one, one of the most important things for leadership is setting the mindset and the, and the tone. You are the customer service representative for our CRO, our CTO.

Sales Recruiting 88

Sales Recruiting Scale Finance Underperforming Technical Team 88