User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 93

SaaS Payments Churn Underperforming Technical Team Payment Methods 93

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? The idea is for trial users to engage and find the product valuable enough to start paying after the trial period. Book a demo to learn more.

SaaS Payments 81

SaaS Payments Payment Methods Strategy Payment Solutions 81

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Bug Fixes and Enhancements : Our commitment to providing a seamless experience means regular bug fixes and enhancements.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. Users don’t want to write emails or engage with support teams anymore. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Related: Top 10 PLG Tools for Your SaaS Application.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 77

Onboarding SaaS Payments Payment Services Payment Solutions 77

Stax

MARCH 21, 2024

Research shows that the global software-as-a-service (SaaS) industry was valued at $248.76 As such, the advantages of SaaS offerings can’t be easily overlooked. SaaS business applications are web-based, which means that they are hosted on cloud infrastructure. tokenization, encryption). tokenization, encryption).

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Methods 88

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 83

Artificial Intelligence AI SaaS Payments Payment Solutions 83

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Why focus on the FinTech onboarding process?

Onboarding 97

Onboarding Payment Services Customer Success Payment Solutions 97

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Payment Methods 83

Payment Methods Payment Solutions SaaS Payments Payment Services 83

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account.

Strategy 83

Strategy SaaS Payments Payment Solutions Payment Methods 83

User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. how many times the user clicks on the button. how fast do users get to an “Aha! to deliver value to the end-user.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

How To Buy Saas

JANUARY 4, 2024

This lack of contextual understanding often leaves users feeling unheard and dissatisfied, hindering the potential benefits of AI-powered conversational interfaces. In this blog, We explore a new generation of ChatGPT alternatives that overcome the limitations of traditional solutions, delivering a truly enhanced user experience.

ChatGPT 40

ChatGPT Software Review Payment Methods Artificial Intelligence 40

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaSHolic

MAY 1, 2023

This indicates a significant potential market for businesses that can offer affordable goods and services tailored to this demographic. Here are a few: Pix: Pix is a new payment system that was launched by the Brazilian Central Bank in 2020.

Technical Review 52

Technical Review Payment Solutions Payment Methods Software Review 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

All that Saas

JUNE 22, 2021

All the user has to do is set the map settings to ‘public’, this then allows them to share the link with multiple people at once, even if they don’t have an Ayoa account. This could be anything, from documents to images, comments, and even tasks. Ayoa mind mapping software enables users to take their creative thinking to a new level.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. And nearly 60% switch companies based on poor customer service.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Outseta

DECEMBER 28, 2020

An inside look at how we changed the trajectory of our business by improving the onboarding process to better serve no-code founders. I was fortunate to have the importance of user experience drilled into my head early in my career as a marketer. By Geoff Roberts · 15 min read.

Payments 55

Payments Payment Methods SaaS Payments Payment Services 55

FastSpring

NOVEMBER 9, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Enhance the user experience : Make it easy for customers to find products, navigate through the website, and complete the checkout process.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

User Pilot

MAY 8, 2023

Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints. ” Bart Jaworski on user onboarding. Frictionless signup flow.

Onboarding 80

Onboarding SaaS Payments Trends Payment Methods 80

SmartKarrot

SEPTEMBER 25, 2020

Generally, a subscription-based contract is marked by renewals and recurring payments. In response, many SaaS user adoption companies have started exploring strategies that focus on driving product usage by end-users. billion on SaaS and PaaS capabilities. Gain executive buy-in for use. Easy Communications.

SaaS Payments 8

SaaS Payments Strategy Payment Services Payment Features 8

User Pilot

NOVEMBER 28, 2023

So, let’s start with the basics: TL;DR A Go-To-Market (GTM) strategy is an action plan that outlines the time, the place, the positioning, the audience, and the goal of a new product or service. There are 12 essential GTM metrics that every SaaS should know about: New user growth rate. Customer acquisition cost.

SaaS Payments 88

SaaS Payments Metrics Customer Lifetime Value Marketing 88

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

FEBRUARY 6, 2024

SaaS onboarding is the first real touchpoint you will experience with your customers. This article will discuss what a good SaaS onboarding process is, the onboarding best practices to build an effective program, and onboarding examples from well-known companies to inspire you. Why is SaaS user onboarding important?

SaaS Payments 52

SaaS Payments Onboarding Payment Services Payment Methods 52

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. moment and experience your product’s value.

Underperforming Technical Team 95

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 95

User Pilot

FEBRUARY 26, 2024

Looking for an effective self service support tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your self service support needs. Let’s get started!

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

User Pilot

FEBRUARY 18, 2024

Use cases for Userpilot’s funnel analytics tools: Design a smooth onboarding process to help users easily adopt your existing and new features. Improve your trial users to paying customers conversion funnel. Track user behavior for multiple personas. Choose your visualization. Bar chart showing conversion steps.

SaaS Payments 92

SaaS Payments Payment Solutions Onboarding Payment Methods 92

SaaStr

DECEMBER 17, 2019

This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. That’s pre-Plaid.

Payments 147

Payments SaaS Payments Banking Underperforming Technical Team 147

User Pilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. TL;DR Average time to conversion is the time it takes for a user to complete a desired action.

SaaS Payments 76

SaaS Payments Payment Services Payment Solutions Payment Methods 76

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Heap alternatives, it can be challenging to make a final decision. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

NOVEMBER 28, 2023

Looking for a good SaaS analytics tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

Looking for a good SaaS reporting tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52