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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Trust the process.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

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Behind the Round with SaaStr:  Chorus.ai Raises $45 Million

SaaStr

Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . Chorus’s AI has reveled some interesting insights from the data. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . The funding comes at a point when Chorus is in the hypergrowth mode.

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4 ways your support team can boost efficiency and do more with less

Intercom, Inc.

These are activities such as searching for information, switching between apps, and chasing status updates. “68% 68% of employees spend at least 30 minutes a day switching between apps. Use automation to make your headcount count for more. This doesn’t just slow your business down; it slows your customers down, too”.

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UX Analytics 101: How to Collect and Use User Data in SaaS

User Pilot

How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights. UX-Analytics-Instead-of-App-Analysis.

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SaaS Financial Plan 2.0

The Angel VC

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

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Contentful raises $175M at a $3B valuation from Tiger, the world’s biggest unicorn hunter

The SaaS Garage

Contentful, formerly known as a UI-free content management system (headless CMS), now views itself in a broader light. as Twilio served the communications market and Stripe the payments space, Contentful wants to handle the world’s digital content. In more practical terms, Contentful doesn’t want to help companies build apps.